Remote Work with AI QA Focus

JANET WALLACH

***** * ******** ** ****, ID ***** 208-***-**** **********@*****.*** www.linkedin.com/in/janet-wallach-279945334

PROFESSIONAL SUMMARY

AI Chatbot Language Specialist with hands-on experience training and evaluating LLM outputs, editing AI-generated content, and applying detailed rubrics for quality and safety. Proven accuracy-focused background in medical transcription and education, with strengths in research, clarity, and guideline compliance.

CORE SKILLS

LLM response evaluation (accuracy, relevance, safety, clarity)

Prompt writing, testing, and refinement

Audio model training

Annotation and content editing (text; AI image review)

Rubric-based scoring, QA, and consistency checks

Research, fact-checking, and rewriting for clarity/tone

High-accuracy transcription; HIPAA familiarity

EXPERIENCE

Remotasks / Outlier — Independent Contractor, AI Chatbot Language Specialist

July 2023 – Present

Enhanced chatbot interactions by researching, editing, and improving conversational responses for helpfulness, correctness, and user experience

Evaluated outputs against project guidelines to ensure clarity, policy adherence, and consistent quality

Provided structured revisions and feedback to support ongoing model improvement

Mercor — Independent Contractor, AI Chatbot Language Specialist

July 2025 – December 2025

Evaluated and rated LLM responses for accuracy, relevance, safety, and clarity

Reviewed and annotated AI-generated text and images to improve model performance

Wrote, tested, and refined prompts to elicit high-quality, context-appropriate outputs

Applied detailed guidelines and rubrics to ensure consistent scoring and quality control

Delivered structured feedback supporting continuous model training and improvement

Evaluated audio samples used to train and improve AI speech and multimodal models.

Reviewed content for accuracy, quality, and adherence to project guidelines.

Applied detailed annotation and evaluation criteria to support AI model development.

Maintained consistency across tasks while meeting quality and productivity standards.

Collaborated with project teams by providing feedback on data quality and model performance.

Appen Connect — Independent Contractor, Social Media Rater

March 2020 – June 2023

Rated and evaluated content to support improved information quality and credibility on major social media platforms

Followed strict guidelines to ensure consistency and reliability of ratings

Stepping Stones Children’s Center — Preschool Teacher

October 2014 – January 2019

Provided daily care and implemented lesson plans for 20–25 toddlers in a preschool setting

Communicated daily with parents/caretakers regarding student needs and progress

Superior Global Solutions — Medical Transcriptionist

August 2008 – October 2014

Maintained turnaround time and quality standards for a large ER and hospital network on the West Coast

Specialized in ER, psych, H&P, and discharge summaries

Consistently achieved 98%+ accuracy

Performed VR and straight transcription using the EditScript platform

Spheris — Medical Transcriptionist

November 2007 – August 2008

Transcribed clinic reports for hospitals across multiple specialties (psychology, rehab, GI, neurology, PT, general medicine, family practice)

Completed extensive HIPAA training

Performed VR and straight transcription

Cooperstown Elementary School — Assistant to the Principal’s Secretary / Front Desk

September 2000 – June 2007

Typed and proofread documents dictated by the principal; ensured accuracy and professionalism

Maintained student records and processed record transfers

Entered data in the school student database (Informatica)

Typed, edited, and proofread the daily staff newsletter using MS Word

Cooperstown Elementary School — CROP Activity Leader

September 2000 – June 2007

Planned and implemented grant-funded after-school enrichment programming

Wrote lesson plans according to grant guidelines

Maintained strong relationships with parents and caregivers

Cooperstown Elementary School — Teaching Assistant

September 1996 – June 2007

Supported special needs students based on IEP requirements

Participated in CSE meetings with teachers and parents to revise and implement education plans

Maintained ongoing parent communication to support a positive home–school relationship

EDUCATION

Grand Canyon University — Master’s in Education (M.Ed.)

Elmira College — Bachelor’s Degree, Speech and Language Pathology

CareerStep — Honors Certificate, Medical Transcription and Terminology

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