Operations & Customer Service Leader

Tasha Walker

* ******* ***** ***** *******, SC Phone: 803-***-****/ 803-***-**** Email: c.tasha2005@ gmail.com Experienced and dedicated professional with a strong background in customer service, educational support, and retail management. Proven ability to lead teams, manage operations, and provide exceptional service in diverse environments. Skilled in communication, problem-solving, and maintaining organized, efficient workflows. Professional Experience

Site Director – After School Program

Quest Zone – Aiken, SC

July 2022 – Present

• - Manage daily operations of the after-school program, ensuring a safe, structured, and engaging environment for students.

- Register students, maintain accurate enrollment records, and communicate with parents and school staff.

- Reconcile accounts, handle daily money collection, and ensure accurate financial documentation.

- Supervise program staff and coordinate educational and enrichment activities aligned with student needs.

Store Manager

Dollar General – [North Augusta, SC]

June 2010 – August 2021

• - Directed all aspects of store operations, including staffing, inventory management, merchandising, and customer service.

- Recruited, trained, and supervised employees to ensure efficient store performance and excellent customer experiences.

- Managed cash handling, daily deposits, and financial reporting with a focus on accuracy and accountability.

- Maintained compliance with company policies, safety regulations, and loss prevention procedures.

- Increased sales and operational efficiency through effective leadership, team development, and strategic planning.

Education & Certifications

• - Associate’s degree in business

• - Certified Pharmacy Technician

• - First Aide /CPR

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