Detail-Oriented Office & Customer Service Lead

SHANNON R. MCKAY

*** ****** ** #**

Winchester, VA 22601

540-***-****

**************@*****.***

SUMMARY OF QUALIFICATIONS

Strong organizational skills with attention to detail

Skilled at resolving problems that arise

Efficient and effective in getting the job done

Strong telecommunications skills

RELEVANT SKILLS & EXPERIENCE IN OFFICE PROCESSES AND HANDLING COMPLAINTS

Skilled in using computerized customer and accounting systems

Team Leader, highly capable in resolving customer billing, contracts & pmts

Responsible for daily deposits and office month-end processing

EMPLOYMENT HISTORY

Sept 2024-Feb 2025 Elevance Health/BC Forward Switchboard Opertor

Sept 2022-July 2024 Elevance Health/BC Forward Switchboard Opertor

May 2014-Dec 2021 Blue Ridge Hospice Thrift Store Assistant Manager

Jan 2012- May 2014 Bee LC (out of business) Paid Solicitor

Dec 1999-March 2010 Schewels Furniture Office Clerk

EDUCATION

Diploma -1987 James Wood High School Winchester VA

REFERENCE

Patty Gibbs 304-***-****

Mike Walden 805-***-****

Regina Eikenberry 765-***-****

Contact this candidate