Remote-Ready Administrative and Hospitality Support Specialist

Roceliza S. Castaneda

Cell#: 702-***-****

Email address:

*********@*****.***

SUMMARY OF QUALIFICATIONS

• Highly organized and detail- focused individual with a track record of efficiently and accurately supporting overall accounting activities.

• Strong work ethic, able to prioritize workload, and meet deadlines.

• Excellent technology skills; quickly incorporate applications and new methodologies.

• Mature, enthusiastic, and committed to professional growth. PROFESSIONAL EXPERIENCE

MGM Grand 3799 S. Las Vegas Blvd Las Vegas, NV 89109 04/01/13 to present Assistant Executive Steward

• Interview hire, and train new stewards as required. Maintain proper administrative records on associates i.e. Attendance log, coaching and counseling sessions, disciplinary forms, etc.

• Ensures proper scheduling of employees. Schedules and approve vacation of employees within the department.

• Payroll Processing-time auditing, Flex/PTO/vacation analysis. Kronos As400/UKG Dimensions, Workday/Virtual Roster

• Coupa Purchasing/Oracle purchase/inventory

• Work with Workforce Management team with the schedules every week. Making sure that all staffing was accurate. Resolve any issues regards to scheduling.

• Ensures all kitchens are cleaned and maintained to company standards. Maintains safety and sanitation standards in accordance with the policies of the Health Department.

• Order and approve chemical requisitions related to all cleaning supplies.

• Supervises employees and enforce policies in procedures of the company.

• Attend HR due process. Process disciplinary actions.

• Practices and observes safety rules and regulations and encourages others to do the same.

• Performs other job-related duties as assigned.

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Seasons Buffet (Silverton Casino) 3333 Blue Diamond Rd Las Vegas, NV 89139 08/03/11 to 03/31/2013 Buffet Assistant Manager

• Acting General Manager for Buffet and Sundance Café from December 2012 to March 2013.

• Pre-shifts to staff about company events, marketing campaigns, adherence to SOPs and opportunities for advancement.

• Ensures all areas of control are in compliance with Clark County Health Codes, OSHA standards, and all governmental agencies

• Adheres to annual budgets and monthly goals, and other forecasts as they relate to the financial situation of the company and the department

• Issues or Witnesses corrective counseling sessions to Team Members. Prepares and administers TM Evaluations, Update attendance files when necessary to include Absences, Tardiness, and Corrective Counseling

• Corresponds and talks with Guests to maintain great Guest relations and provides opportunities for loyalty to occur

• Responsible for all maintenance of equipment and supplies in the outlet, and for maintaining adequate supplies for all expected business volumes

• Maintains confidentiality and security of relevant information

• Maintains an awareness of applicable laws and operates within those guidelines Denny’s Las Vegas 3397 S. Las Vegas Blvd Las Vegas, NV 89109 09/22/08 to 12/31/14 Restaurant Supervisor

• Supervise employees from host/cashier, cook, server and busser

• Assist in managing labor for each shift

• Maintain cleanliness/organization so that the restaurant is health inspection ready

• Table touch every 30 minutes to communicate with guest in regards to food quality/service

• Cash closing of the register at the end of each shift Denny’s of Guam, Inc 321 E Harmon Indt’l Rd Ste 6G Harmon, Guam 96931 06/22/1998 to 06/29/2007

Administrative/Accounting/Operation Manager

• Monthly reconciliations of A/R, A/P and other various G/L accounts.

• Monthly analysis of all expense accounts. Preparation of F/S

• Overseeing operation of 20 restaurant outlets Denny’s, Domino’s, Winchell’s, El Pollo Loco, Weinerschnitzel etc.

• Journal entries entered as needed for month end close. Bank reconciliation and cash position preparation.

• Bi-weekly payroll preparation, payroll tax filing,GRT etc.(Kronos Timekeeping)

• Provide executive-level administrative support to the President of the company. Plan and coordinate corporate luncheons. Organize the details of special events, travel arrangements, corporate agendas and itineraries.

• Prepare responses on correspondence that requires management level attention such as IRS

• letters. Collaborate with store managers in developing procedures such as cash handling and other matters that affects

reporting of financial statements.

• Recording and maintenance of petty cash funds according to company’s procedure. PSC Corporation Hagatna, Guam 96910 02/10/1997 to 06/19/98 Payroll/Bookkeeper

• Performed all aspects of the Accounts Payable and Receivable functions

• Bi-weekly payroll processing. Disbursement of garnishments and worker’s compensation payments

• Quarterly and year end payroll taxes for Guam and Saipan.

• Bank reconciliation of payroll accounts

APS, Inc./AD Sanford CO. 335 S Marine Corps Dr Tamuning, Guam 96913 09/19/1994 to 11/14/1996 Accounting/Payroll Technician

• Input payroll data, process, and generate payroll checks, W2’s and reports for

• 200+ clients such as hotels, restaurants, hospitals, healthcare clinics, United Airlines etc.

• Prepare, process and filed quarterly and yearly taxes for clients (941-SS, Withholding taxes, CNMI taxes etc)

• Bank Reconciliation of 5 checking accounts and 3 savings accounts. Check reconciliation on AS400 of almost 200+ companies being processed

• Reconciliation of A/P, G/L accounts. Analyze and balance accounts for Financial Statements

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EDUCATION : Polytechnic University of the Philippines Bachelor of Computer Data Processing and Management Minor in Accounting-Scholar 1986-1990 SPECIAL SKILLS

Solid computer experience with Microsoft Office including Excel, Word, PowerPoint, and Access; various software including QuickBooks PRO, AS400, ACCPAC Accounting, KRONOS Time & Attendance, AVERO, Filenet, Workday, INFINUIM(Stratton Warren), Internet Explorer and CERIDIAN Payroll, Coupa, Oracle, UKG Dimensions. Can operate Personal Computer, fax machine, copy machine,10-key calculator, typewriter. Can do minor repair of computers.

Seminars/Training:

EEO (Equal Employment Opportunity) Seminar held at Hyatt Regency Guam. Customer Service (WHALE) training at Hilton Resort California. Training for POSITOUCH (POS Cash Register System) at Anaheim, California. Training for ALOHA POS/Solomon at Cognitive Solution Philippines. SERVSAFE Certified. Essentials of Management Training MGM Grand. Leadership Training MGM Grand. Completed various certificates in Linkedin: Five Ways to Control your time; Human Resources-Payroll; Leading Inclusive Team; Managing Team Conflict; New Manager Foundations; Problem solving Techniques. Completed Kaizen Project-Workmen’s Compensation/Light Duty in Bellagio Hotel Las Vegas

Cross Functional learning HR/Employee Relations- started Sep 2024 -Opening cases from ER Inbox using HR Acuity. Processing MTERMS. Analyzing and Processing PR’s/PE’s. Reviewing and responding to Inquiries. ADA training -Case intake, Interactive Meeting with Employees. ADA Approval/Recommendation. Introduction to ER Partner Role and Responsibilities. Caseload organization/Review, Intake, Planning and Interview Preparation. Due Process meetings, findings and analysis. Recommendation drafting, post interview, administrative task.

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