Customer Service & Data Entry Specialist

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Sherry Calvert

**** * ** ** ***, Osgood, IN 47037

812-***-**** ***********@*****.***

Talented Customer Service Rep with over 10 years experience. A highly detail-oriented and organized self-starter that works well independently to get the job done. A fast learner and can deliver results quickly. Extremely motivated offering a strong work ethic and positive attitude. Effective in fast-paced work environments. Energetic team player . Driven and proven successful at achieving established targets and team goals. Strong determination to successfully solve difficult situations with utmost respect.

● Professional and mature

● Excellent Customer service

● Meticulous attention to detail

● Highly organized

● Excellent Communication skills

Very Fast Learner, eager to learn new things

and master them

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● Strong problem solver

Entry Level Microsoft Office, Excel, Power

Point

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Self teacher with outstanding

comprehension ability

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● Invoice processing

● Commitment to quality and service

● Time management

● Multi-line phone proficiency

● Accuracy Proficient

● Data Entry

Excellent Internet Surfer for helpful

information

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HOME CAREGIVER 08/2017 to 09/2018

Caregiver Homes Inc. - 120 St. James Avenue Boston, MA

● Ensured safety and well-being of the patient in alignment with care plan.

● Maintained a clean, safe and well-organized patient environment.

● Assisted disabled client in any way necessary to facilitate independence and well-being.

● Monitored progress and documented any status changes accordingly.

● Transported individual to medical appointments and other errands.

● Worked to improve and enhance patient's life through effective and compassionate care.

● Supervised daily activities and provided assistance when needed.

● Submitted daily entry in computer to document and accurately report patient progress.

● Assisted managing medication as directed by physician. CUSTOMER SERVICE REPRESENTATIVE 05/2007 to 08/2017 Bed Techs, Inc - Lawrenceburg, IN

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

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● Maintained Postage Meter and applied funds when low.

● Received, processed and issued credit on RMA's

● Processed 30-40 daily invoices and billed renewed invoices to clients.

● Filed all daily heavy flow of paperwork

● Recommended products and services aligned with customers' needs and preferences. Assisted 30 customers in an average day by answering questions, responding to inquiries and handling requests by phone.

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● Developed reputation as an efficient service provider with high levels of accuracy. Learned, referenced and applied product knowledge information as well as assist /train other employees on company product and processes.

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● Served as the main liaison between customers, management and sales team.

● Handled acceptance of delivered packages.

● Computed price of merchandise and maintained detailed product and sales records. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

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Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

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Created excellent and trusting relationships with customers to cultivate loyalty and boost sales .

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● Politely assisted customers in person and via telephone. Greeted customers entering the office to ascertain what each customer wanted or needed.

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Built long-term customer relationships and advised customers on purchases and promotions.

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● Set up new customer accounts in company data base.

● Provided timely and effective replacement of damaged or missing products. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

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Earned management trust by serving as key holder, responsibly opening and closing factory.

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● Answered product questions with up-to-date knowledge . Promoted the business as a superior provider committed to efficiency and accuracy when engaging with customers.

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● Routinely answered customer questions regarding merchandise and pricing. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

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Described product to customers and accurately explained details and care of merchandise.

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● Directed calls to appropriate individuals and departments. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

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● Worked closely with sales representatives on inventory control and ordering.

● Recommended alternative items if product was out of stock. Contacted customer to follow up on purchases, suggest new products and inform them about sales/promotions.

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WAREHOUSE SUPERVISOR (EDWARD JONES ACCOUNT) 05/2003 to 05/2007 Pomeroy IT Solutions - Hebron, KY

Supervised team creating, packing and shipping "Kits" for Edward Jones Offices. We serialized, recorded and kitted the products from wall hangings to floor mats and all computer equipment (PC, Monitor, printer, fax machine, telephone etc.) to maintain an office location..

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Monitored employee performance and offered mentoring and leadership to improve any deficiencies.

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● Managed resource allocation and scheduling of Department employees.

● Supervised warehouse operations of shipping and receiving of all products contained in a EDUCATION

kit and workplace safety for our Department.

● Ensured consistent management of inventory levels and fostered product loss control. Maintained excellent performance standards while working in a hot warehouse environment.

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Adhered to industry best practice for warehousing, material handling, and documentation.

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Monitored adherence to safety protocols and company policies by staying attentive and following company and OSHA standards.

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● Supervised warehouse Department by managing 12 employees during 8 hour shifts. Set project timelines and kept team on task to complete milestones according to schedule.

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● Maintained project quality with a hands-on management style. Certified to operate all mechanical equipment needed to process orders. i.e. : Forklift, Cherry Pickers, Electric Pallet Jacks

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Jac-Cen-Del Jr Sr High School - Osgood, IN High School Diploma 1982

Attended S.E. Indiana Vocational School 1/2 day Jr and Sr year to successfully complete Health Occupations Course. Completed course in top 10% of class.

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● Member of Sunshine Society.

● Graduated with 3.0 GPA

Member of High School Track Team, carried School record of 800M event. (Until several years after graduation before my record was broken.)

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IVY Technical Community College - Madison, IN

Prerequisites For Nursing

Completed all courses to enter Nursing School with an "A" average, earned 12 credits. Courses taken:

Algebra III

English composition I & II

Intro to Psychology

Anatomy and Physiology

Medical Terminology

Interpersonal Communications

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