Remote Data Entry Clerk with Dispatch Experience
Resume:
MELISSA ANDERSON
**** ****** ******, **********, ** 71119
************@*****.***
EXPERIENCE
APRIL 2016 – CURRENT
COMMUNICATIONS OFFICER, BOSSIER CITY POLICE DEPARTMENT
• Receive emergency and non-emergency calls for service; enter pertinent information into the computer- aided dispatch system (CAD).
• Dispatch police units to CAD calls for service by radio, computer and by telephone. Identify the priority level and number of units to assign to calls for service. Maintain radio contact and track the status and location of all units for officer safety.
• Conduct records checks on individuals, vehicles, licenses, weapons, etc. using National Crime Information System (NCIC) and LLETS. Enter, modify and validate entries in NCIC. Analyze and interpret hit confirmation requests from outside agencies to determine if an entry is still valid using various records management systems and files.
• Able to multitask in high stress environments while maintaining strong attention to detail and the ability to accurately assess degrees of emergencies.
• Train new hires on call-taking, entering information into NCIC and dispatching calls of service. NOVEMBER 2011 – APRIL 2016
RECORDS/DWI CLERK, BOSSIER CITY POLICE DEPARTMENT
• Entered DWI arrest information into AS400.
• Forwarded DWI arrest information to the state/Sheriff’s office and District Attorney’s Office.
• Prepared cases for arraignments, sentencing and trials.
• Ran queries when requested by Sergeants, Lieutenants and/or Captains.
• Copied dashcam videos for attorneys when requested.
• Attended city court on behalf of the police department when needed.
• Assisted customers at the front window.
JULY 2011 – NOVEMBER 2011
AUGUST 2010 – MAY 2011
LIFE/HEALTH CUSTOMER SERVICE REPRESENTATIVE, GLOBAL INSURANCE GROUP, LLC
• Handled all Life & Health customer service issues.
• Shopped the medical, dental, STD and LTD plans for upcoming renewals.
• Assisted the P&C manager when needed.
• Entered applications into the Applied System.
• Prepared certificates.
• Assisted with Worker’s Compensation audits.
MELISSA ANDERSON
3840 Talton Street, Shreveport, LA 71119
************@*****.***
EDUCATION
WEST MESQUITE HIGH SCHOOL, MESQUITE, TX
SKILLS
• Computer-aided dispatch system
• Police procedures/codes
• Medical terminology
• Multitasking & prioritizing skills
• Typing 50+ wpm
• Microsoft Office software
CERTIFICATIONS
• Public Safety Telecommunicator (PST) Certification, APCO
• Public Safety Training Officer (CTO) Certification, APCO
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