Administrative & Operations Specialist Leader

Angele Collins

Los Angeles, CA 323-***-**** ****************@*****.***

Professional Summary

Professional and customer-focused support specialist with experience in administrative support, customer service, security operations, and team leadership. Skilled in handling customer concerns, managing office operations, maintaining accurate records, and supporting fast-paced environments. Experienced with CRM platforms, Microsoft Office Suite, Teams, Zoom, scheduling systems, and digital reporting tools. Strong communication, multitasking, organizational, and problem-solving skills with a professional and adaptable approach.

Core Skills

Customer Service & Client Relations, Administrative Support, CRM Systems, Microsoft Office Suite, Teams, Zoom, Data Entry & Record Management, Scheduling & Calendar Management, Front Desk Operations, Problem Solving, Virtual Collaboration Tools, Email & Phone Communication, Confidential Information Handling, Organizational & Multitasking Skills, ServSafe Certified, Guard Card, CPR Certified

Professional Experience

Administrative Assistant ABM Industry Los Angeles, CA Provided administrative support in a fast-paced environment while handling confidential and sensitive information with professionalism and discretion. Managed competing priorities, maintained accurate records, coordinated communication, and supported daily office operations. Utilized Microsoft Office Suite, Teams, Zoom, and virtual collaboration tools to support workflow efficiency and communication. Recognized for adaptability, attention to detail, strong organizational skills, and the ability to work independently with minimal supervision.

Security Officer Allied Security / ABM Industry Culver City, CA Monitored and secured premises while maintaining a safe and professional environment for employees and visitors. Performed access control, responded to incidents, maintained detailed activity reports, and communicated effectively with staff and clients. Demonstrated professionalism, strong observation skills, and the ability to remain calm in high-pressure situations. Shift Leader Storm Burger Inglewood, CA

Managed daily restaurant operations while maintaining high customer service standards in a fast-paced environment. Supported team members, resolved customer concerns professionally, and assisted with scheduling, transactions, and daily operations.

Receptionist Roy Holmes Tax Services Los Angeles, CA Provided front desk and administrative support by greeting clients, answering phones, scheduling appointments, and maintaining organized records. Assisted with customer communication and daily office operations during busy tax seasons.

Education

Certificate in Early Child Development – Los Angeles Trade Tech High School Diploma – Carrillo High School

Technical Skills

Microsoft Office Suite, Teams, Zoom, CRM Systems, Google Workspace, Data Entry Systems, Scheduling Software, Digital Documentation, Email Systems

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