Document Control & Quality Specialist Resume

Jenna Mitchell

****************@*****.*** 847-***-**** Round Lake Heights IL

Summary Highly- motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills ● Time Management

● Customer Service

● Cross- Functional Collaboration

● Data Evaluation

● Detail/ Oriented Accuracy

● Confidential Records Handling

● Data- Driven Decision Making

● Training and Communication

● Proactive Risk Mitigation

● Change Management Support

● Continuous Improvement Advocacy

Experience

Mitsubishi Chemical Group

Libertyville, IL

Document Control Specialist/

Quality Specialist

Entrusted with higher-level

responsibilities of a Quality

Engineer

Led Safety Department in

extended absence of

formally assigned Safety

Specialist

03/2025-Current

● Maintained compliance with ISO 9001 quality

standards during internal and external audits.

● Reviewed, formatted, and published SOPs, work

instructions, and technical manuals.

● Trained 20+ employees on document control

procedures and system usage.

● Conducted regular audits to ensure document

retention and archival procedures met regulatory

requirements.

● Assisted in CAPA reviews to support continuous

improvement initiatives.

● Collected and analyzed KPI data to monitor

operational performance and identify process

improvement opportunities.

● Served as MRB/ DMR coordinator, facilitating material review processes disposition documentation.

● Maintained calibration compliance for precision

measuring equipment, including CMM machines, to

ensure quality and audit readiness.

● Coordinated and facilitated regular safety training sessions/ tool box talk. To reinforce workplace safety standards.

● Reported incidence and assisted in safety

investigation, contributing to corrective action planning and risk mitigation.

● Managed procurement and inventory of PPE while

ensuring compliance with company and regulatory

safety standards.

● Led monthly team management meetings to review

performance, safety metric, and operational objectives Army National Guard

Highland, IL

Military Police

02/2021- Current

● Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.

● Trained and instructed subordinates and supported units on weapon’s training.

● Assured consistent quality control through

development of spreadsheets, item lists and other

documents to track materials in company inventory.

● Enforced military laws and regulations.

● Managed CCTV, access control, security lighting, gate systems and incident management systems.

● Diffused hostile situations with effective negotiation techniques.

● Traveled to foreign territories to set up and defend military camps.

Arlington Height Ford

Arlington Heights, IL

● Handled inbound leads via phone and internet and directed to appropriate contact.

BDC Agent/ Sales Rep.

11/2023- 10/2024

● Participated actively in ongoing training programs provided by the dealership to continuously improve skills.

● Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.

● Developed rapport with customers through attentive listening and personalized service recommendations.

● Increased customer satisfaction by promptly

addressing inquiries and providing accurate

information.

● Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.

● Provided comprehensive product knowledge to

potential buyers, increasing overall sales conversions. Melissa’s daycare

Wauconda IL Daycare

Assistant

01/2020-01/2023

● Enforced rules to teach good manners and maintain a safe environment.

● Read aloud and taught alphabet games to encourage early literacy.

● Communicated with parents about daily activities and any concerning behaviors.

● Developed and enforced positive strategies to

encourage good behavior.

● Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.

● Recorded child behavior, food and medication

information for supervisors.

● Maintained safety and security of up to 10 children, reducing minor mishaps with stringent supervision and basic safety protocols.

Education and training

Army National Guard Advanced Individual

Training

Fort Leonard Wood, MO 12/ 2020

Wauconda High School High School Diploma Wauconda, IL 06/ 2020

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