Operations & Administration Leader with 10+ Years Experience

GODWIN OFORISHE EDAFE

Admin Operations Manager Multi-Site Operations Hospitality & Facilities

+234 706-***-**** ********.******@*****.*** Ota, Ogun State, Nigeria Open to Relocation & Field-Based Roles

PROFESSIONAL SUMMARY

Results-driven Admin Operations Manager with 10+ years of progressive experience spanning multi-site administrative coordination, facilities management, procurement, document control, and cross-functional operations. Known for a genuine "find a way to get it done" attitude — proactive, solution-oriented, and comfortable holding stakeholders accountable at all levels. Demonstrated success in implementing SOPs, automating workflows, and driving efficiency improvements across complex, high- demand environments. Technically adept with a growing focus on AI tools and workflow automation to continuously improve operational performance. Brings discretion, meticulous attention to detail, and an authentic passion for service excellence — whether supporting back-of-house operations or contributing to an outstanding guest experience in a hospitality setting. CORE COMPETENCIES

Multi-Site & Field Operations Management Document Control & Records Mgt

Administration & Staff Accountability Facilities & Property Management

Procurement & Vendor Management Financial & Budget Administration

SOP Development & Compliance AI Tools & Workflow Automation

Inventory & Stock Control Travel, Fleet & Logistics Coordination

ERP Systems: SAP, Microsoft Dynamics Payroll & Expense Processing

Stakeholder Management & Reporting Sensitive Data Handling & Discretion KEY ACHIEVEMENTS

• Delivered a 25% improvement in operational efficiency by designing and implementing new administrative policies and workflows across a large multi- departmental organization.

• Introduced a digital reporting and inventory management system using MS Excel and data tools — reducing stock-outs by 30% and providing real-time operational visibility to leadership.

• Led a cost-optimization initiative that reduced overhead expenses by 15% while maintaining or improving service quality — demonstrating commercial discipline alongside operational excellence.

• Automated administrative reporting and inventory management processes, improving throughput by 30% and freeing up staff capacity for higher-value tasks.

• Coordinated multi-site store issuance and reporting workflows, reducing operational costs by 15% through tighter controls and process discipline.

• Managed end-to-end travel logistics, fleet scheduling, and accommodation for executives and staff across multiple locations — providing reliable, mobile operational support.

PROFESSIONAL EXPERIENCE

Admin & Financial Operations Officer March 2021 – Present Living Faith Church Worldwide (Canaanland) – Ogun State, Nigeria

• Manage comprehensive document control, filing, and records management for financial requests, approvals, memos, and departmental correspondence — ensuring audit-ready documentation at all times.

• Process internal requisitions, vendor invoices, cash advances, and expense retirements with precision and strict confidentiality.

• Coordinate operational communication across multiple internal departments and satellite branches, driving alignment and accountability.

• Support budget tracking, expenditure monitoring, and compliance reporting — providing leadership with accurate, timely data for decision-making.

• Introduced automated reporting tools in MS Excel that improved data accuracy and reduced manual processing time significantly.

Administration Manager June 2017 – December 2020

Accappocco Global Services Nigeria Ltd – Ikeja, Lagos

• Led day-to-day administrative and business operations across multiple departments, ensuring efficiency, compliance, and service continuity in a fast- paced environment.

• Supervised, trained, and performance-managed administrative staff — maintaining high accountability standards and following up firmly to meet deadlines and KPIs.

• Developed and enforced administrative policies, SOPs, and compliance controls aligned with regulatory and corporate standards.

• Managed procurement activities, vendor contracts, and service provider relationships — negotiating favourable terms and maintaining quality standards.

• Oversaw facilities management including routine inspections, corrective maintenance actions, safety compliance, and operational readiness — directly applicable to multi-property oversight roles.

• Coordinated end-to-end travel logistics: flight booking, accommodation, ground transportation, and fleet management including vehicle scheduling, maintenance tracking, and fuel monitoring.

• Handled sensitive employee, financial, and operational information with strict discretion and professionalism.

• Built inventory and requisition tracking tools that reduced stock-outs by 30%, demonstrating strong stock control skills relevant to hospitality operations. Facility & Administrative Officer 2013 – 2017

International Energy Services Limited – Lagos, Nigeria

• Oversaw facilities management operations including office infrastructure, expatriate quarters, and multi-site safety compliance — ensuring functionality, standards, and guest-quality environments.

• Supervised external service providers across cleaning, security, electrical, and plumbing trades — managing quality and accountability across a diverse contractor base.

• Monitored utilities, maintenance contracts, and facility budgets with strong attention to detail and cost discipline.

• Prepared administrative and compliance reports and supported internal audits

— maintaining meticulous documentation standards.

TECHNOLOGY & TOOLS

Microsoft Office Suite (Excel — Advanced, Word, PowerPoint, Outlook) Google Workspace ERP Systems: SAP, Microsoft Dynamics, OMS Reporting & Data Analysis Tools Actively developing proficiency in AI-powered workflow automation tools and property management systems (PMS).

EDUCATION & PROFESSIONAL DEVELOPMENT

B.Sc. Management – Imo State University, Warri 2012 Diploma in Business Studies – Nigeria College of Administration, Lagos 2008 Certifications:

• Strategic Management – Copenhagen Business School (2022)

• Supply Chain Logistics – Rutgers University (2022 & 2026)

• Initiating & Planning Projects – University of California, Irvine (2021)

• Institute of Certified Professional Managers (2021)

• Business Analysis: Key Definitions & Strategy Analysis (2025)

• Microsoft Excel & Office Suite – Advanced Level

PROFESSIONAL AFFILIATIONS

• Member, Chartered Institute of Administration (CIA)

• Member, International Association of Administrative Professionals (IAAP) FIT FOR THIS ROLE

Field-based and mobile work is something I genuinely thrive in — my career has been built around multi-site coordination, on-the-ground problem solving, and the kind of operational accountability that can only happen through direct presence. I hold a valid driver's licence and maintain a reliable personal vehicle for regular property travel. I bring authentic enthusiasm for hospitality and service excellence: I understand intuitively what good service looks and feels like, and I take personal pride in the operational discipline that makes great guest experiences possible. I handle sensitive HR, financial, and operational information with complete discretion, and I bring a proactive approach to holding teams accountable — following up firmly, professionally, and without hesitation when the work requires it. Contactable references available upon request

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