Customer Service Specialist with Sales Background

ASHANTI WRIGHT

** ******* **, ******* ***, St. James

876-***-****

****************@*****.***

PROFESSIONAL SUMMARY

Dedicated and results-driven customer service professional with experience as a sales agent and customer service representative, complemented by a background in graphic design. Skilled in communicating clearly with customers, resolving issues efficiently, and building positive relationships that support customer satisfaction and sales goals. Highly adaptable, detail-oriented, and creative, with a strong ability to understand customer needs, work in fast-paced environments, and contribute positively to team success.

EXPERIENCE

Graphic Designer and Customer Service Representative

VistaPrint Montego Bay, Jamaica

June 2025 - September 2025

- Assisted customers via phone, chat, and email with product inquiries, order placement, and issue resolution.

- Designed and edited marketing materials including business cards, flyers, banners, and promotional items to meet customer specifications.

- Collaborated with customers to refine designs, ensuring brand consistency and high-quality visual output.

- Resolved order discrepancies, design concerns, and delivery issues while maintaining high customer satisfaction.

- Met productivity, quality, and sales targets in a fast-paced environment.

- Utilized design software and internal systems to process orders and manage customer accounts.

- Provided clear explanations of products, pricing, and design options to support informed customer decisions.

Sales Agent

Centerfield Montego Bay, Jamaica

June 2024 - October 2024

- Adapted sales techniques to individual client needs.

- Resolved customer issues promptly to maintain high satisfaction.

- Stayed current on trends, competitors, and regulations.

- Fostered strong relationships with existing clients.

- Maintained product knowledge on features and applications.

EDUCATION

Certification

Mount Alvernia High School, Montego Bay, Jamaica

July 2022

- CSEC Subjects: Biology, Caribbean History, English A & B, Mathematics, Visual Arts

Diploma

Montego Bay Community College, Montego Bay, Jamaica

November 2024

- CAPE Unit 1: Communication Studies, History, Law, Sociology

- CAPE Unit 2: Caribbean Studies, History, Law, Sociology

SKILLS

- Problem-solving skills

- Communication skills

- Microsoft Excel

- Empathy and patience

- Time management

- Software navigation

- Strong teamwork

- Active listening

- Sales and upselling

PROJECTS

Voluntary Service - Adult Education Division, Heart NSTA Trust

- Assisted teachers with marking assessment papers.

- Marked Adult Basic Education Assessments.

- Helped register individuals into the school system.

Contact this candidate