Office Administration & Customer Service Professional
Resume:
Erin Arrington
Los Angeles, CA
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JOB OBJECTIVE
Seeking a customer service or general office position where my organizational and public relations skills could be of service.
SKILLS & ABILITIES:
Solid experience with office and clerical duties Excellent customer service and communication skills.
Operate office equipment, multiple phone lines Organization and multitasking skills. Proficient in MS Office suite, data entry, filing Detail oriented and focused on quality work. Bilingual Spanish Resourceful, responsible, and efficient. Data entry; 50 WPM Committed to professional growth
WORK EXPERIENCE:
OFFICE ADMINISTRATION
Answer phones, data entry, processing mail, maintain records, and scheduling.
Maintain all files and documentation; board meeting minutes, newsletters, memos, correspondence Manage communications with all office staff. Work with diverse professional teams. Train and supervise staff.
Coordinate and maintain schedules, set appointments, keep track of calendars and events, prepare reports. Operating office equipment: copying, faxing, mail processing, supervise daily shipping. Handle employee medical insurance, including dental and vision.
Process financial transactions, manage invoicing, accounts receivable, and financial reports. Maintain a clean, safe organized, structured and efficient work environment. MANAGEMENT
Prepare staff work schedules and assign specific duties.
Perform personnel functions such as selection, training, or evaluation.
Plan or direct activities such as sales promotions that require coordination with other department managers. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. CUSTOMER SERVICE
A range of customer service duties with the focus on customer satisfaction.
Greet and assist customers, process customers’ orders; assist with selections and requests. Identify customer requirements by establishing rapport with potential and actual customers. Provide all informational support to customers, resolve customer issues, complaints and concerns. Increase sales by promoting products and services and excellence in client service. Develop sales and marketing strategies geared toward business growth.
Contribute to client retention by providing exceptional customer service.
Maintain all working areas neat and organized, maintain efficient environment. EMPLOYMENT HISTORY:
2017-2019 S&W Towing. Lithonia, GA. Front Desk Clerk. 2013-2015 Paint Masters. Decatur, GA. Assistant Manager. 2009-2012 Medciphers. Norcross, GA. Private Home Caregiver. 2004-2007 Boys and Girls Club Metro Atlanta. Norcross, GA. Bilingual Membership Clerk. EDUCATION AND TRAINING :
Greater Atlanta Adventist Academy. Atlanta, GA. General Education.
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