Brand & Communications Operations Specialist
Resume:
Thando Mbonani
Fashion Media Brand Operations Communications
Johannesburg, South Africa
***********@*****.*** +27-76-460-****
www.linkedin.com/in/thando-mbonani
PROFESSIONAL PROFILE
Fashion media professional with experience across brand operations, executive support, client service, and communications within fashion and lifestyle environments. Proven ability to streamline operations, enhance client experience, and support creative and commercial teams through strong organisation, clear communication, and an intuitive understanding of brand storytelling. Adaptable across marketing, content, operations, and creative support in fast-paced, high-performance environments. CORE SKILLS
Fashion Media & Brand Storytelling • Brand & Client Communications • Social Media & Audience Engagement
• Content & Copy Support • Executive & Creative Operations • Project Coordination • Stakeholder Collaboration PROFESSIONAL EXPERIENCE
MAXHOSA AFRICA — Executive Personal Assistant (September 2024 – Present) In this role, I manage a high-volume executive calendar, ensuring that scheduling is optimised and aligned with shifting business priorities. I coordinate projects across creative, operations, and social media teams, enabling seamless execution across departments. Through streamlining communication and internal workflows, I support more efficient decision-making at leadership level while overseeing executive correspondence and maintaining strong stakeholder relationships. My role also extends into broader operational support, allowing leadership to remain focused on strategic growth and brand development. LETTERHEAD — Freelance Writer (April 2024 – Present) I pitch, write, and edit editorial content across fashion, travel, and culture, contributing to the platform’s voice and reach. My work requires adapting tone and storytelling approaches across diverse subjects while consistently delivering well-researched, engaging articles within deadline-driven environments. MAXHOSA AFRICA — Client Service Liaison (December 2023 – September 2024) I served as a key link between retail stores, clients, and internal teams, strengthening communication flow and improving the overall customer journey. By managing a high volume of customer enquiries, particularly across social media platforms, I contributed to faster response times and enhanced client satisfaction. I also supported order fulfilment processes and identified workflow inefficiencies, contributing to more streamlined operations. POLO South Africa — Retail Associate (November 2023) In this role, I contributed to delivering a premium in-store experience aligned with the brand’s standards. Through strong product knowledge and client engagement, I supported sales performance while maintaining visual merchandising standards that enhanced the overall retail environment. Vintage with Love — Inventory & Merchandising Volunteer (September 2023 – November 2023) I supported inventory management and stock organisation within a high-volume retail space, while also contributing to visual merchandising efforts that enhanced the in-store experience. My role included quality control, ensuring that products met the standards of a sustainability-focused fashion environment. FX Cellular — Administrator & Customer Service Representative (August 2015 – March 2021) I delivered end-to-end customer support, managing queries, processing warranty claims, and resolving escalations through effective coordination with internal teams. My ability to communicate clearly and solve problems efficiently contributed to improved customer experience and strengthened client relationships over time. South Point — Brand Ambassador (2012 – 2014)
I promoted student accommodation offerings through direct engagement and brand activations, supporting booking processes and contributing to increased visibility among target audiences. EDUCATION
STADIO School of Fashion — Higher Certificate in Fashion Media (2023) Boston City Campus — National Certificate in Business Administration Services (2022) Inside LVMH Certificate — Creation & Branding, Operations & Supply Chain (2025) Udemy — Chief of Staff 101 (2025)
REFERENCES
Oratile Magogodi
Human Resources Assistant (MAXHOSA AFRICA)
Zwelethu Phasha
Employee Relations Lead (MAXHOSA AFRICA)
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