Operations Manager with Process Improvement Expertise
Resume:
P
Jessica Price
*********.**@*****.**
m
North Richland Hills,
TX 76180
SUMMARY
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. SKILLS
• Product packaging
• Mentoring and training
• Safety standards
• Excellent with numbers
• Safety and compliance
• Warehouse functions
• Materials management experience
• Logistics
• POS
• Supply Chain
• Interviewing
• Bartending
• Process Improvement
• Employee Evaluation
• Team Management
• Load & Unload
• Management
• Shipping & Receiving
• Lean
• Warehouse Management
• Upselling
• Warehouse operations
• Inventory management
• Safety compliance
• Performance evaluation
• Process improvement
• Problem solving
• Effective communication
• Time management
• Six sigma certification
• KPI tracking
EXPERIENCE
Operations Manager
Fort Worth
Allen Distribution/ Sep 2023 to Current
Warehouse Manager
Fort Worth, TX
Dennis Uniform/ Jan 2023 to Current
• Oversaw daily warehouse operations and ensured efficient workflow management.
• Developed and implemented training programs for staff on operational procedures.
• Coordinated inventory management and maintained accurate stock levels.
• Monitored compliance with safety regulations and enforced safety protocols. Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
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• Built strong operational teams to meet process and production demands. Answered customer questions and made product recommendations according to needs.
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Taught company procedures to new employees and increased progress by identifying areas of weakness.
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• Assisted managers with employee recruitment and interviews.
• Conducted employee evaluations and documented overall progress. Fulfillment Supervisor
Haslet, TX
Saddle Creek Logistics/ Oct 2021 to Jan 2023
• Set performance goals for staff members and helped teams meet important deadlines.
• Coordinated employee schedules according to availability and approved shift changes. Coordinated manpower requirements by increasing or decreasing personnel and overtime to meet changing conditions.
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• Ensure company SLA terms per customer.
• Organized workflow tasks to prevent downtime and production gaps. Recommended employees for promotion and performed corrective actions to reduce misconduct.
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Inspected work environment for health and safety hazards and reported findings to manager.
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• Received product deliveries and moved materials to designated workplace locations.
• Communicated employee, customer and workplace needs to managers. Oversee decorations department, dealing with both heat transfer and embroidery machines.
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Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement.
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• Delegate tasks and responsibilities to team members and ensure smooth workflow. Monitor and analyze performance metrics, productivity, quality, and customer approval in order to take appropriate actions to address any issues.
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Ensure exceptional customer service by maintaining a high level of responsiveness and professionalism.
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• Oversee daily operations.
• WMS proficient with D365.
Answered customer questions and made product recommendations according to needs.
•
Taught company procedures to new employees and increased progress by identifying areas of weakness.
•
• Assisted managers with employee recruitment and interviews.
• Conducted employee evaluations and documented overall progress.
• Set performance goals for staff members and helped teams meet important deadlines.
• Coordinated employee schedules according to availability and approved shift changes. Coordinated manpower requirements by increasing or decreasing personnel and overtime to meet changing conditions.
•
• Delegated tasks to team members according to individual strengths.
• Organized workflow tasks to prevent downtime and production gaps. Recommended employees for promotion and performed corrective actions to reduce misconduct.
•
Inspected work environment for health and safety hazards and reported findings to manager.
•
• Received product deliveries and moved materials to designated workplace locations.
• Communicated employee, customer and workplace needs to managers. Warehouse Lead
Haslet, TX
Saddle Creek Logistics/ Jan 2021 to Oct 2021
Manager
Grand Prairie, TX
Sun Communication Mobile LLC./ Feb 2018 to Dec 2019 Bartender
Fort Worth, TX
BW LLC/ Oct 2016 to Aug 2018
Bartender
Fort Worth, TX
RCI incorporated/ Nov 2012 to Oct 2016
• WMS Proficient with Korber and Softeon.
• Shipped out LTL and small parcel shipments within a 48 hour SLA turnaround. Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
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• Loaded and unloaded trailers with care and efficiency.
• Used computer and company software to enter shipment and inventory records.
• Staged and sorted products for loading.
• Practiced proper SLA guidelines for shipping.
• WMS proficient with Softeon.
Trained employees on additional job positions to maintain coverage of roles at all times.
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• Assigned tasks to associates to fit skill levels and maximize team performance. Greeted and encouraged feedback from customers to implement in-store operational changes.
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Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
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Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
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Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
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Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
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• Upsold customers from shelf to premium brands to help boost sales.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
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Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
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• Upsold customers from shelf to premium brands to help boost sales.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
• Trained new bartenders on drink preparation and upselling techniques. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
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EDUCATION AND TRAINING
GED
SOUTH HILLS HIGH SCHOOL
Fort Worth, TX
Arts Business
TARRANT COUNTY COLLEGE DISTRICT
Fort Worth, TX
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