Results-Driven Service Account Manager Candidate

TRACI BROOKS

Bakersfield, CA 661-***-**** *********@*****.***

Professional Summary

Results-driven sales and operations professional with 15+ years of experience in heavy equipment, trucking, power generation, customer service, and industrial operations. Proven success in leadership, account management, inventory control, procurement, and aftermarket sales. Core Competencies

• Account Management

• Customer Relationship Building

• Upselling & Cross-Selling

• Lead Generation

• Team Leadership

• Inventory Management

• Vendor Relations

• CRM Software

• QuickBooks

• Microsoft Office Suite

Professional Experience

Aftermarket Sales Representative Rush Truck Center — Sylmar, CA Aug 2025–Present

• Assist customers with aftermarket product selection, pricing, and technical inquiries.

• Build strong customer relationships to increase repeat business and customer satisfaction.

• Generate additional revenue through upselling and cross-selling strategies. Inside Sales Representative HD Shocks — Bakersfield, CA Aug 2024–Aug 2025

• Managed customer accounts using QuickBooks software.

• Created purchase orders and monitored inventory levels.

• Resolved customer concerns while maintaining high service standards. Field & Power Generation Service Supervisor Cummins — Bakersfield, CA Jun 2015–Feb 2024

• Supervised operations across two branch locations.

• Led teams of 10+ employees while maintaining safety standards.

• Improved workflow efficiency and reduced operational downtime. Education

High School Diploma — Paso Robles, CA (1994)

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