Senior Technical Services & Customer Support Specialist

Emily Burch

Denton, TX ***** +1-940-***-**** ***.*****@*****.***

Professional Summary

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Work Experience

Senior Technical Services Specialist

ACI /Empereon Constar Denton, TX

October 2023 to March 2026

Fix Internet connections,phone connections and cable make trouble tickets answer emails in bound out bound calls CVS Pharmacy Technician

Cvs Dallas, TX

April 2023 to September 2023

Fill prescriptions discard prescriptions inbound calls outbound calls ROI Specialist/ACI Specialist Billing

ROI Call Center Solutions Denton, TX

September 2018 to March 2023

Take bill payments for utilities and car loans also Answer customer issues. Set up post date payments also Set up auto pay ECT. Assistant Manager

CVS Health Frisco, TX

September 2014 to August 2018

Inventory answer phone, fill orders Payroll employment Scheduling Waitress/Hostess/Cashier

Dickey's Barbecue Pit St. Louis, MO

March 2011 to August 2014

Take orders, bus tables, schedule parties, sitting arrangements answering phones, ect Education

Business (Some college)

St Louis College of Health Careers-St Louis Missouri early childhood development (diploma)

parkway South high School Manchester, MO

Skills

Data collection Maintaining patient confidentiality Network router WAN Achieving HIPAA compliance Microsoft Access Sales negotiation Microsoft Teams Order inquiry handling Microsoft Excel Mobile devices Help desk Customer acquisition Fiber optic network Desktop support Sales Closing sales Serving Experience LinkedIn IVR Relationship management Customer complaint resolution Payroll Debits & credits Desktop applications Analysis skills Patience Live chat Technical skills instruction Smartsheet SharePoint IP networking Sales experience within tech Travel planning Operating systems Financial services Credit card payment processing Customer support specialist experience Cashiering Customer relationship building Google Ads Jewelry sales Quality data entry Personal electronics repair Technical sales Firmware Microsoft Outlook Accounts payable Telecommunications testing equipment Restaurant Management Phone inquiries Multitasking Upselling Customer support Merchandising Chrome OS support Mac OS Agile IT support LAN Technical troubleshooting support VPN management Cash handling Business development Scripting Banking HIPAA Debt collection payment plan IT Computer networking Computer skills Remote technical support Project management Outbound sales Communication platforms Hardware maintenance Human resources Inside sales Productivity software Accounting Systems & applications support AWS Telecommunication iOS Sales technology adoption Phone answering Communication skills Requirements analysis System performance monitoring Problem-solving Technical support representative experience Client services Clerical experience System administration Cloud services Daycare Smartphone (troubleshooting support) Microsoft Windows Server Email customer support Customer returns handling Lead generation Network switch Management Customer communication Technical support - Technical support experience (6-10 years) RemotePC IT service management Antivirus software Billing issue inquiries Recruiting Busser Computer operation Computer hardware Filing Production management systems (technically supported) Managing customer accounts Client interaction via phone calls Empathy Wireless networking Laptop (troubleshooting support) Hand tools Wireless sales Remote support specialist experience macOS support Basic math Conducting sales calls Conflict management Equipment repair Warm calling Organizational Skills Bookkeeping Internet of things Revenue cycle management Retail Sales Databases Network troubleshooting Mobile device management Serving clients Debt collection negotiation Employee relationship building Phone etiquette Phone communication Zoom Performance feedback (performance evaluation method) Salesforce 5G Contracts Objection handling (sales technique) Achieving sales targets Technical documentation Direct sales Serving Incident Escalation Hardware diagnostics Sales strategy Hardware support HubSpot Cold calling iOS support Word embeddings Customer data entry CRM software Android support Documentation tools Phone call management Remote access software Windows support Debt collection Research Network support Google Workspace support Organizational skills Customer service Consumer dispute resolution Retail sales Microsoft Powerpoint Software troubleshooting Mobile applications Professionalism Computer literacy HVAC/R 4G/ LTE Appointment scheduling Continuous improvement CRM systems Skype Documentation review Hospitality Managing sales clients Senior leadership Server virtualization HVAC Ethernet Providing product information CRM system proficiency Product demos Quality control Payment Processing Systems Outbound calling Customer engagement Customer issue escalation Customer support ticket management Telemarketing Technical product management within tech Optical Time-Domain Reflectometer (OTDR) Order processing Database management Customer relationship management Client services experience within consulting industry Remote Utilities Store Management Experience Data Entry Linux Restaurant experience Data center experience Patient interaction Medicaid billing Desktop (troubleshooting support) Microsoft Word Excel data analysis VPN Working in large corporations Sales needs analysis Processing cash transactions Host/Hostess Administrative experience Call center agent experience Requirements specification Handling customer inquiries English Inventory control Grammar Experience Customer service management Call center experience Assistant Manager Experience Phone customer support Telecommunications headsets Negotiation Complaint handling Escalation handling Networking equipment (troubleshooting support) Customer service manager experience Time management Network infrastructure Attention to detail POS systems Equipment troubleshooting Improving customer support response time Telecommunications network troubleshooting Data entry Medical records Regulatory compliance Data analytics Telecommunications data network configuration Active Directory Technical Proficiency 10 key typing Microsoft 365 support System development product management Order entry Typing Customer needs analysis Microsoft Office Sales administration Account management Front desk Windows Cash register ServiceNow Safety regulations Sales activity metrics

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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