Delivery Manager Portfolio & Change Leadership Expert

IAN MILLER

437-***-**** ********@*****.*** linkedin.com/in/ian-miller-pmp

Portfolio Manager

Certified portfolio leader with extensive experience driving infrastructure modernization, multi–datacenter consolidation, cloud migration, SRE/platform engineering uplift, and enterprise asset/work management transformations across banking, utilities, healthcare, and publicsector environments. Recognized for leading large crossfunctional engineering teams, strengthening operational resilience, and delivering measurable business outcomes through vendor management, change leadership, and benefits realization. Adept at bridging business and engineering domains, with handson exposure to Unix/Linux, middleware, storage platforms, and enterprise monitoring ecosystems. Known for accelerating digital innovation from ideation through implementation.

Core Competencies

Vendor Management Change Management Leadership Emotional Intelligence Critical Thinking Customer Service Coaching Communication DevOps Collaboration Employee Experience Technology programs.

CRM Program Management Flexible High Energy Diplomatic Initiative Superior People Management

Environments

ServiceNow AWS Azure Workday Maximo Infor EAM Atlassian (JIRA, Confluence) D365

PROFESSIONAL EXPERIENCE

INFOSYS / Bruce Power Toronto ON 2023 -

Portfolio Manager

Accountable for delivery of IBM Maximo enhancements at Bruce Power

Overseeing cross-functional teams in the development of Maximo applications, supporting cloud migration, SaaS upgrade, Middleware, Storage engineering, SRE/platform engineering and data center consolidation

Partner with senior leadership and SMEs to define strategy, align roadmaps, and ensure longterm benefits realization.

Develop Master Service Agreements, Statements of Work, subcontractor agreements, Cyber Policy documents and manage vendors.

Ensure accurate funding aligned with prioritized initiatives, saving project implementation costs by 10% YoY

CIGNA Mississauga ON 2021 – 2022

Delivery Manager/ Release Train Engineer

Led end-to-end delivery of global Collaboration Employee Experience Technology and transformational programs. Managed a team of twenty-five indirect reports and multi-million-dollar budgets.

Led enterprise cloud migration and global datacenter consolidation, directing Middleware, Storage, and SRE/Platform Engineering teams while implementing ADO, and SNOW to monitor, govern, and optimize global collaboration platforms

Drove business direction to deliver pharmacy solutions by partnering with and, influencing the senior leadership team driving long-term benefit realization.

CITY OF GUELPH 2020 –2021

Program Manager

Accountable for the implementation of enterprise work management, asset management, enterprise resource planning, and collaboration employee experience technology programs. Managed a team of four direct and thirty-five indirect reports and an $8M budget.

Led enterprise cloud migration and datacenter consolidation, directing Middleware, Storage, and SRE/Platform Engineering teams while implementing ADO, and SNOW to monitor, govern, and optimize platforms

CITY OF TORONTO 2018 –2020

Program Manager

Accountable for implementation of IBM Maximo, enterprise work management, asset management, enterprise resource planning, and collaboration employee experience technology programs. Managed a team of six direct and thirty-five indirect reports and a $59 M budget.

Led enterprise cloud migration and datacenter consolidation, directing Middleware, Storage, and SRE/Platform Engineering teams while implementing ADO, and SNOW to govern, and optimize platforms.

Managed a team of over thirty, including Project Managers, Solution Architects, Business Leads, and Business Analysts. Strong third-party management skills working closely with sourcing and vendor management.

Spearheaded Change Management training and Continuous Improvements.

TERADATA Mississauga ON

Support Services Manager 1996 –2018

Provided strategic oversight architected and implemented BI disaster recovery SAP and Teradata solutions across multiple data centers across North America. Managed a team of 12 direct and 20 indirect reports and project budgets of $20M+.

Architected and implemented multi-data center consolidation and cloud migration across North America.

Enabled customers to effectuate attributions, gain, and act upon new insights to improve service.

Inspired and motivated IT resources in a globally matrixed environment.

Selected optimized solutions resulting in alignment of budgets with the desired business solution.

Architected and led multi–datacenter consolidation and cloud migration initiatives across major Canadian enterprises—including RBC, Rogers, Bell, Loblaws, Wind Mobile, and LCL—directing endtoend facility builds (UPS, fuel systems, cabling, floor design, electrical planning) and steering workloadmigration strategies (rehost, refactor, rearchitect, rebuild, replace). Designed and supported highavailability Teradata environments, conducting RPO/RTO assessments, implementing dualsystem failover and diskbased backups, and leveraging Teradata Viewpoint and integrated monitoring tools to detect node and array failures, rebalance workloads, and ensure resilient, enterprisegrade recovery capabilities.

EDUCATION & CERTIFICATIONS

Hons, Bachelor of Science, B.Sc., Electronics & Mathematics, University of the West Indies

Project Management Professional, PMP

Certifications

SaFe Lean Portfolio Manager; SaFe Release Train Engineer; Teradata 14 Enterprise Architect; SaFe Agilist

Certified SaFe Advanced Scrum Master; Canadian Securities Certificate

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