Chiropractic Assistant

LISA SANTIAGO

Jacksonville, FL 386-***-**** **********@*****.***

Bilingual: English & Spanish

PROFESSIONAL SUMMARY

Compassionate and detail-oriented healthcare professional with experience in medical assisting, chiropractic office support, patient care, medical administration, and customer service. Skilled in insurance verification, EMR/EHR systems, appointment scheduling, vital signs, EKGs, patient intake, medical records management, and HIPAA compliance. Recognized for strong communication skills, professionalism, and a commitment to delivering exceptional patient care.

CORE COMPETENCIES

• Medical Assisting • Chiropractic Assistance • Patient Care • Vital Signs & EKGs

• Insurance Verification & Prior Authorizations • EMR/EHR Systems

• Medical Records Management • HIPAA Compliance

• Appointment Scheduling • Front Desk Operations

• Customer Service • Data Entry • Microsoft Office

PROFESSIONAL EXPERIENCE

Chiropractic Assistant Chanatry Chiropractic, FL (2026–Present)

Manage patient check-in/check-out procedures and appointment scheduling.

Maintain accurate EMR records and verify insurance information.

Assist with therapies, treatment preparation, and office operations.

Process payments and ensure a clean, organized clinical environment.

Caregiver / Personal Assistant Private Care, Jacksonville, FL (2025–2026)

Provided personal care, bathing, dressing, meal preparation, and medication reminders.

Transported clients to medical appointments and assisted with daily activities.

Maintained a safe and supportive environment promoting client independence.

In-Home Caregiver Assisting Hands Home Care, Jacksonville, FL (2024–2025)

Delivered compassionate personal care and companionship.

Assisted with mobility, exercise routines, meal preparation, and housekeeping.

Supported clients with activities of daily living and medication reminders.

Medical Assistant / Administrative Assistant Dr. Maria López, Ormond Beach, FL (2024)

Performed patient intake, vital signs, EKGs, and room preparation.

Verified insurance, referrals, and prior authorizations.

Managed scheduling, prescription refills, patient records, and provider communications.

Supported front-office and administrative healthcare operations.

Customer Service Representative Interim HealthCare, Daytona Beach, FL (2022–2023)

Managed multi-line phone systems and patient documentation.

Processed referrals, medical records, and clinician support activities.

Provided administrative support for healthcare operations and payroll verification.

ADDITIONAL EXPERIENCE

Previous experience includes Caregiver/Companion, Medical Records Scheduler, Administrative Assistant, Legal Assistant, Property Management Assistant, Merchandising, and Customer Service roles.

EDUCATION

Medical Assistant Program – Cambridge Allied Health

CNA Program – Halifax Academy for Caregivers

High School Diploma

CERTIFICATIONS

Certified Nursing Assistant (CNA)

Certified Medical Assistant (CMA)

CPR & First Aid Certified

AED Certified

ACLS Certified

Class E Driver's License

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