Tourism & Customer Service Professional with Sales Experience

Resume - Denesha Hall

Denesha Hall

Bouge Village, Montego Bay, St. James

Tel: 876-***-**** Email: ***********@*****.*** Professional Summary:

A highly motivated and results-driven professional with over 5 years of experience in customer service, sales, and aviation security. Adept at driving sales, delivering exceptional customer support, and maintaining operational efficiency. Recently earned a Level 4 Diploma in Business Management and is eager to contribute strong organizational and leadership skills to a dynamic team. Core Competencies:

- Customer Service Excellence

- Sales & Business Development

- Problem Solving & Critical Thinking

- Team Leadership & Collaboration

- Time Management

- Conflict Resolution

- Business Management (Level 4, ABE, City & Guilds) Education & Certifications:

Distinction College (May 2024 - Dec 2024)

Level 4 Diploma in Business Management, ABE & City & Guilds Certified Maud McLeod High School (2008-2013)

Barneyside Primary School (2002-2008)

Work Experience:

V&M Distributors (Jan 2021 - Present)

- Sales Representative

- Provide exceptional customer service and support to clients

- Drive sales growth by identifying and capitalizing on business opportunities

- Maintain strong relationships with customers, addressing their needs and concerns Marksman Security Guard (Sept 2016 - Sept 2019)

- A member of the Guardsman Group of Companies

- Assisted with aviation security and wheelchair support

- Conducted safety checks and managed security measures at key locations Longport Aviation Services (Sept 2019 - Mar 2020)

- Delta Wheelchair Agent

- Provided wheelchair assistance and support to passengers at the airport

- Ensured timely, compassionate service for travelers with mobility issues Teleperformance (July 2020)

- Customer Service Representative

- Delivered customer support via phone, email, and chat, resolving issues efficiently

- Enhanced customer satisfaction by providing accurate information and solutions References:

Paulette Dryden-Smith (Mrs)

Justice of the Peace, Social Worker

Barneyside, Westmoreland

Tel: 876-***-****

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