Customer Support Specialist with Problem-Solving Skills
Resume:
CHELLSHEY
FARTHING
************@*****.***
Ridgecrest, CA 93555
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management. PROFESSIONAL SUMMARY
SKILLS
• Basic Office Skills
• Data Entry
• Customer Service
• Active Listening
• Professional telephone demeanor
• Critical thinking
• Relationship building
Burroughs High School
Ridgecrest, CA • 05/2009
High School Diploma
EDUCATION
REFERENCES AVAILABLE UPON REQUEST
REFERENCES
Red River Creek Mining - Warehouse Manager
Ridgecrest, CA • 02/2019 - 03/2023
Minit Shop - Service Station Attendant
Ridgecrest, CA • 04/2017 - 02/2019
Flyers Gas Station - Service Station Attendant
Ridgecrest, CA • 09/2015 - 12/2017
Motel 6 - Customer Service Representative
Ridgecrest, CA • 05/2013 - 09/2015
Del Taco - Shift Leader
Ridgecrest, CA • 03/2011 - 05/2013
Burger King - Cashier
Ridgecrest, CA • 02/2010 - 01/2011
WORK HISTORY
Administered business accounts and security systems, maintaining compliance and security protocols.
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Managed warehouse activities to ensure effective inventory control and timely order fulfillment.
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Established and enforced safety protocols to enhance workplace safety and ensure regulatory compliance.
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• Managed operation of fuel pumps and ensured cleanliness of service areas. Facilitated customer transactions for fuel purchases and convenience store selections.
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• Checked customer identification for alcohol, cigarette, and lottery sales. Executed regular inventory audits to minimize stock discrepancies and enhance merchandise availability.
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• Assisted customers with fuel purchases and convenience store selections.
• Operated fuel pumps and maintained cleanliness of service areas. Ensured precise record-keeping of guest interactions and transactions to enhance service quality.
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Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
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Delivered exceptional customer support by efficiently resolving inquiries and complaints.
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Managed a team of employees to uphold operational standards and enhance customer satisfaction.
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Facilitated training sessions for new staff on food preparation safety protocols and service procedures.
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Oversaw inventory management, implementing stock rotation and ordering practices to minimize waste.
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• Addressed customer complaints swiftly to improve guest satisfaction levels. Administered business accounts and security systems, maintaining compliance and security protocols.
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Managed warehouse activities to ensure effective inventory control and timely order fulfillment.
•
Established and enforced safety protocols to enhance workplace safety and ensure regulatory compliance.
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