Strategic Operations Leader and Data Innovator. Photographer

Renzo Cimino Quiros

San Pablo, Heredia · Costa Rica · +506-****-**** · ***********@*****.*** Nationalities: Costa Rican / Italian

· Languages: Italian (Native) · Spanish (Native) · English (Fluent) Professional Profile

Trilingual professional with over 10 years of experience driving operational excellence and high-performance team cultures within global organizations like Amazon. Expert in transforming data into actionable strategy, optimizing complex workflows, and building scalable leadership pipelines. Proven track record of managing large-scale teams (80+ headcount) and redesigning KPI frameworks to align with long-term business objectives. Committed to a hands-on approach to innovation and the continuous development of top-tier talent. Leadership & Strategy Data & Analytics Technical & Design People Development SQL / MySQL UI/UX Design (Figma) Change Management Forecasting & Metrics Workflow Automation Capacity Planning Weekly/Monthly Business Reviews Adobe Creative Suite Professional Experience

Amazon – Costa Rica

Strategic Operations & Process Lead

• Architected automated data workflows that reduced manual operational effort by 15% (scaled from an initial 25% pilot) while ensuring 100% adherence to global quality compliance standards

• Developed sophisticated forecasting models utilizing historical data to optimize resource allocation and headcount planning.

• Designed comprehensive toolkits and frameworks for global campaign planning and cross-functional task assignment.

Oct 2023 – Oct 2025

Strategic Risk Support Specialist

• Led a strategic shift in operational philosophy by transitioning from "Resolution- based" to "Response-time" Service Level Agreements (SLAs), enhancing team transparency and stakeholder trust.

• Established a year-long roadmap of evolving Key Performance Indicators (KPIs), utilizing quarterly data audits to recalibrate targets and maintain competitive operational excellence

Apr 2021 – Sep 2023

Operations Team Manager (Fraud & Risk)

• Engineered a 30-60-90 day strategic continuity plan for a team of 20 specialists, empowering high-potential individual contributors to assume leadership roles and maintaining "Top Performer" status during a leadership transition period. Feb 2019 – Mar 2021

• Managed the rapid onboarding and integration of 80+ new hires across 4 specialized teams, achieving 100% successful "speed-to-competency" and performance calibration.

• Mentored and coached high-performing staff, directly resulting in 4 internal promotions to senior technical and management positions. Risk / Fraud Investigator

• Led Onboarding batches and acted as senior advisor on critical Executive-level escalations.

• Provided root cause analysis and quality audits to improve resolution outcomes.

• Trained experienced agents and supported QA improvement projects. Nov 2015 – Feb 2019

Education & Certifications

Web Design UI & UX, INA (Nov 2025 – Jun 2026)

Introduction to MySQL, LinkedIn Learning (Nov 2022 – Feb 2023) CISCO CCNA1, Universidad Politécnica Internacional (Jan 2019 - Sep 2019) IT Essentials, UCR (2014-2014)

Technical High School in Commerce, I.T.C. G. Agnelli (Italy) (2003 – 2008)

Contact this candidate