Data-Driven IT and Cloud Analytics Specialist

Bezawit Eshete

571-***-**** • *********@*****.*** • LinkedIn • Tableau

Professional Summary

Over 6 years of progressive experience in IT, cloud computing, and business intelligence, specializing in troubleshooting and resolving software, hardware, network, and scripting challenges across diverse and dynamic technical environments.

Proven expertise in building and optimizing scalable data pipelines, including the development of an end-to-end ETL pipeline on AWS using AWS Glue, Amazon S3, and Amazon Athena to process and analyze data, integrated with Amazon QuickSight for actionable business insights.

Skilled in diagnosing and resolving technical challenges in databases (MySQL, and SQL Server), operating systems (Linux and Windows), and network infrastructures, including protocols such as HTTP/S, DNS, and TCP/IP.

Experienced in scripting and automation with Python, creating tailored solutions to streamline workflows and resolve recurring issues efficiently.

Expertise in data visualization and analytics through tools like Tableau, Power BI, and AWS QuickSight, translating complex data into actionable insights for decision-making.

Recognized for leadership in IT project management, including overseeing M365 configurations, Active Directory management, and server restoration to enhance operational continuity and security.

Certified in Microsoft Azure Data Fundamentals, ISC2 Certified in Cybersecurity, and Google IT Support Technician, reflecting a commitment to continuous learning and excellence in cloud technologies and IT support.

Honored with multiple performance awards for dependability, problem-solving, and technical excellence, underscoring a dedication to delivering innovative and customer-centric solutions. Education

Marymount University Arlington, VA

MS in Information Technology: Data Science September 2023 – December 2024

The M.S. program at Marymount University offers a balanced curriculum in Cyber Security and Data Science, providing hands-on experience with advanced tools, covering critical topics like network security, data analysis, and machine learning.

Year Up, National Capital Region Alexandria, VA

Information Technology Training August 2019 – August 2020

Northern Virginia Community College credits earned; coursework focused on Information Literacy, Help Desk Support Skills, Microcomputer Operating Systems, Computer Hardware and Troubleshooting and Microsoft Office applications.

Addis Ababa Science and Technology University Addis Ababa, Ethiopia Bachelor of Science in Electromechanical Engineering September 2013- June 2018

Capstone Project: Designed and implemented electrical energy generation units, focusing on renewable energy solutions to address local power needs.

Technical Proficiency: Developed skills in troubleshooting and diagnosing electrical equipment, enhancing problem-solving abilities in electromechanical systems.

Academic Excellence: Completed a rigorous curriculum encompassing both electrical and mechanical engineering principles, preparing for interdisciplinary challenges in the engineering field. Relevant Experience

National Electrical Contractors Association Washington, DC Information Technology Specialist December 2022 -Present

Provided technical assistance to both Windows and Mac users, resolving issues promptly and conducting training sessions to improve user proficiency.

Collaborated with the IT Director on a Tenant Hardening Security Project, elevating the organization's security score from 23% to 75%.

Led the seamless migration to the GoTo phone system from Allied, ensuring uninterrupted communication and user adoption.

Directed the transition of Adobe licenses, optimizing software utilization and ensuring compliance across departments.

Conducted comprehensive market analysis to identify and procure remote support tools that align with business needs, enhancing IT support capabilities.

Managed M365 tasks, including assigning delegate permissions and configuring mailboxes, ensuring efficient and secure user access.

Managed Active Directory by creating user accounts, updating user records, and maintaining accurate directory information to ensure seamless user access and security.

Recommended analytics solutions, such as Power BI, to the IT Director, outlining implementation strategies to enhance organizational data analysis capabilities.

Proposed the adoption of Data Fabric for cloud-based data pipelines, presenting implementation plans to improve data integration and accessibility within the organization.

Managed server outages caused by power fluctuations on premises, collaborating with third-party vendors outside regular working hours to troubleshoot and ensure timely server restoration, minimizing downtime and maintaining operational continuity.

Effectively led team meetings on behalf of the IT Director, ensuring alignment on project goals, addressing team concerns, and maintaining productivity.

Collaborated regularly with department directors to address their teams' technical needs, ensuring seamless operations and effective cross-departmental communication.

Automated policy modifications and rule creation using PowerShell at an administrative level, including exporting active user lists.

Developed and implemented eDiscovery policies in the Microsoft 365 Admin Center to retain former employees' mailboxes, ensuring compliance with legal and organizational data retention requirements.

Revised the employee handbook to align IT policies and computer use guidelines with current cybersecurity regulations, ensuring compliance and enhancing organizational security.

Managed and maintained SharePoint sites, ensuring optimal performance, user accessibility, and adherence to organizational standards.

Assisted in the creation and automation of monday.com onboarding and off-boarding dashboards, streamlining workflows and enhancing team productivity. Marymount Center for Optimal Aging Arlington, VA

Research Assistant (Part-time) August 2023 - September 20224

Utilized advanced data analysis techniques to interpret research findings, contributing to the center's studies on aging and health outcomes.

Conducted comprehensive literature reviews to support ongoing research projects, ensuring the incorporation of current findings into study designs.

Assisted in recruiting and coordinating study participants, enhancing the diversity and reliability of research samples.

Contributed to the preparation of grant proposals by providing data insights and supporting documentation, aiding in securing funding for future research.

Assisted in preparing research findings for publication and presentation, contributing to the dissemination of knowledge in the field of optimal aging.

Organized events to raise awareness about aging, utilizing the Aging Simulation Suite and VR tools to provide empathy training, enhancing participants' understanding of age-related challenges.

Led research project titled "Evaluating Participation, Event Satisfaction, and Operational Efficiency: A Study of the Gerontological Society of America Student Chapter," analyzing student engagement, event satisfaction, and operational efficiency to provide actionable insights for improving chapter initiatives. Davis Wright Tremaine Washington, DC

IT Administrator II March 2022-December 2022

Conducted comprehensive profiling for new and existing users' laptops and facilitated new hire orientations, ensuring seamless integration into the company's IT infrastructure.

Configured hardware and assigned system permissions for new employees, enabling efficient access to necessary resources.

Utilized SCCM to assign computers to users and deploy required software, enhancing operational efficiency.

Articulated complex technical information in clear, understandable terms to non-technical individuals, promoting better comprehension and user satisfaction.

Set up secure remote access for over 20 user computers and assisted with installing applications on iOS and Android devices, facilitating effective remote work capabilities.

Performed Linux operating system upgrades on 45 disaster recovery laptops, ensuring system reliability and preparedness.

Set up audio-visual conference rooms daily and provide clients with necessary equipment, ensuring smooth execution of meetings and presentations.

Conducted quality control assessments of imaged machines and new software, maintaining high standards of system performance and user satisfaction.

Davis Wright Tremaine Washington, DC

User Support Representative June 2020- December 2021

Provided quick and effective remote technical support for 20 plus users with software, hardware and network issues daily.

Managed service follow-up communications; Confirmed satisfactory resolution of customers' service requests via email and phone.

Documented all transactions and support interactions in ServiceNow for future reference and addition to knowledge base.

Provided basic end-user troubleshooting and desktop support on Windows and Mac systems.

Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units resulting in great customer satisfaction.

Assisted users by quickly determining issues that require escalation and worked in collaboration with user support administrators to provide efficient resolution. Relevant Projects

Capstone Project: End-to-End Data Pipeline for Business Insights Developed a scalable data engineering pipeline using AWS services to process, analyze, and visualize transactional data for small and medium-sized businesses. Designed an ETL workflow with AWS Glue to clean and transform raw data stored in Amazon S3, enabling advanced querying through Amazon Athena. Integrated processed data with Amazon QuickSight to create interactive dashboards for insights like revenue trends, customer behavior, and product performance. The project focused on cost-effectiveness, automation, and scalability while addressing real-world challenges in data integration and analytics. Data Analytics Project: Stock Market Analysis During CrowdStrike Outage This project involved creating an interactive Tableau dashboard to analyze and compare stock market performance for CrowdStrike (CRWD), Microsoft (MSFT), SentinelOne (S), and Palo Alto Networks (PANW) during a significant outage event. By integrating and visualizing historical stock data, the dashboard provided a comprehensive view of trends, trading volume, and percentage changes across these key players in the cybersecurity and technology sectors. The analysis highlighted the financial impact of the outage, investor sentiment shifts, and market dynamics, offering valuable insights for stakeholders and decision-makers in understanding the broader implications of critical industry disruptions. Data Analytics Project 1: Credit Card Approval Odds Analysis Developed an exploratory data analysis (EDA) project using Python in Visual Studio Code to evaluate and predict credit card approval odds for a leading credit card company. The project involved comprehensive data cleaning and preprocessing to ensure data integrity, followed by in-depth visualization and statistical analysis to identify key factors influencing approval rates. By leveraging Python’s analytical capabilities, meaningful patterns and insights were uncovered, which informed the company’s credit decision strategies. The analysis provided actionable recommendations to enhance approval accuracy, reduce risk, and optimize customer acquisition processes, thereby contributing to more informed and effective business decisions. Data Analytics Project 2: Seattle Airbnb Trend Analysis Analyzed Seattle's Airbnb dataset by cleaning and preparing data (handling missing values, outliers, standardizing formats) and creating a Tableau dashboard. Key insights include seasonal pricing trends, neighborhood popularity, occupancy rates, and review patterns, with interactive filters for dynamic exploration. Analysis of Requirements for Big Data Pipeline Implementation in the Manufacturing Sector Conducted a comprehensive review of empirical research focusing on requirements gathering for big data pipelines in the manufacturing industry. Analyzed existing studies to identify best practices and common challenges, culminating in a synthesized set of recommendations for implementing efficient and scalable data pipeline solutions tailored to manufacturing processes. Tools

Query Languages: SQL

Programming Languages: Python, C++

Tools and Utilities: Microsoft Office Suite, Visual Studio, Notepad, Anaconda Navigator

Business Intelligence tools: Power BI Desktop, Tableau Desktop, Tableau Server

Data modeling tools: LucidChart, Draw.io

Cloud Computing: Microsoft Azure, AWS: QuickSight, RedShift, S3, Athena

AI and ML: Altrai AI Studio

Certification

Microsoft Azure Data Fundamentals DP 900

IC2 Certified in Cyber Security

Microsoft Azure Data Engineering (in progress)

AWS Certified Cloud Practitioner (in progress)

Google IT Support Technician Certificate

Awards

Davis Wright Tremaine Washington, DC

2021 Distinguished Staff Awards December 2021

This annual award program aims to recognize and reward staff members whose relentless client service focus and exceptional efforts help promote work more efficiently and effectively and contribute to the success of the firm.

Year Up NCR Alexandria, VA

2019 Dependability Award November 2019

Recognized for exceptional reliability and consistent performance, demonstrating unwavering commitment to responsibilities and contributing significantly to the program's success.

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