Operations & Technical Services Manager - Process Improvement Leader

OMAR HARRELL

Operations & Technical Services Manager

Joliet, IL 470-***-**** *******@******.*** LinkedIn: (add link)

PROFESSIONAL SUMMARY

Results-driven Operations and Technical Services Manager with 8+ years of experience optimizing workflows, reducing costs, and leading cross-functional teams in manufacturing, logistics, and technical environments. Proven track record of implementing process improvements that increase efficiency and reduce operational expenses by up to 40%. Six Sigma Green Belt certified with strong expertise in ERP systems, vendor management, automation, and technical training.

CORE COMPETENCIES

• Process Improvement & Lean Operations

• Vendor Procurement & Supply Chain Management

• ERP Systems & Data Analysis

• Workflow Automation & Optimization

• Cost Reduction Strategies

• Technical Training & Support

• Cross-Functional Team Leadership

• Quality Assurance & Continuous Improvement

KEY ACHIEVEMENTS

• Reduced service and operational costs by 20–40% through process restructuring and efficiency initiatives

• Implemented ERP and reporting systems to improve tracking, accountability, and decision-making

• Led technical training programs for internal teams and global clients

• Strengthened vendor relationships, improving delivery timelines

PROFESSIONAL EXPERIENCE

Rapid Glass – Forest Park, GA

Operations Efficiency Consultant Mar 2024 – Aug 2025

• Partnered with leadership to analyze workflows and identify inefficiencies

• Reduced operating costs by 15–25%

• Introduced automation tools and reporting systems

• Streamlined processes to improve productivity

USA Glass – Doraville, GA

Vendor Procurement Specialist Sept 2023 – Mar 2024

• Managed procurement processes and vendor relationships

• Improved lead times by 20%

• Maintained ERP and compliance records

• Coordinated with internal teams

Amazon – Joliet, IL

Operations Associate Feb 2022 – Jul 2023

• Improved sorting efficiency and trained staff

• Increased accuracy and workflow efficiency

• Met high-volume performance metrics

Personalization Mall – Bolingbrook, IL

Art Room Supervisor Oct 2019 – May 2021

• Supervised print operators and optimized workflow

• Reduced downtime through maintenance and troubleshooting

• Ensured high-quality production output

Summit Fluid Systems – Union, SC

Business Development Consultant Jan 2017 – Jul 2019

• Developed client relationships and project scopes

• Implemented ERP system

• Trained teams on digital platforms

Nextwave Media Solutions – Buford, GA

Technical Services Director

• Managed technical support operations

• Developed reporting systems

• Led training and support teams

Sawgrass Technologies – Mt. Pleasant, SC

Technical Services Manager

• Provided global technical training

• Reduced service costs by up to 40%

• Improved onboarding processes

Mimaki USA – Suwanee, GA

Technical Support Specialist

• Resolved technical issues and provided support

• Conducted repairs and system evaluations

• Delivered training to users

EDUCATION

Bachelor of Science in Business Management

University of Phoenix

CERTIFICATIONS

Six Sigma Green Belt Certification

TECHNICAL SKILLS

ERP Systems Data Reporting Tools Microsoft Excel Remote Support Tools Printing Platforms (EFI, Mutoh, HP Latex, Mimaki, Roland)

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