Customer Service & Admin Support Specialist
Resume:
Roshaunda Baty
Dallas, TX *****
*************@*****.***
Professional Summary
• Seeking a full-time position that will utilize my outstanding communication skills and 5 plus years of experience in
customer service, call center, windows10, Microsoft Outlook, Microsoft Word, dispatcher, retail, inbound appointment
setter, unit secretary, physical therapy tech,light administrative assistant, medical records, answering phone, setting
up payment plans, negotiating, customer relations, problem solving, phone etiquette, HIPPA, enrollment. patient
assistance, prescription refills,empathy.
Willing to relocate to: DeSoto, TX - Cedar Hill, TX - Duncanville, TX
Work Experience
Cashier
Burlington Stores-Irving, TX
November 2025 to Present
Greet customers with a smile, and customers with checking out their purchase with cash or credit and debit card
purchase.
Assist customers with exchanges and refunds.
Keep front check out stocked with plastic bags. Put hangers and different sensors in there location at the end of shift
and put go backs if needed.
Inbound Intake Agent
REMX Staffing Agency/McKesson Pharmacy-Remote
August 2024 to December 2024
Assisted patients over the phone with refilling their prescription for life changing medication.
Contacted the pharmacy if needed to check orders faxed by healthcare providers and assisted patient with enrollment
and re enrollment for Novartis Patients Assistance Foundation. Checked all documents faxed or received by usps
and provided patients with updated information for Medicare part D. Adhere to HIPPA at all times and showed
empathy to patients.
CSR Specialist II
Navient/NTTA-Irving, TX
April 2019 to June 2024
I assisted customers with their NTTA toll tag account or zip cash. I take their credit card payments, and set up
payment plans. I also assist them with adding and returning vehicles from their toll tag accounts. I set up new toll tag
accounts and added rental vehicles to their toll tag accounts. I assisted customers with questions concerning their toll
tag accounts,as well with complaints. To sum it up I assisted customers with all issues regarding NTTA toll tags and
zip cash.
Customer Service Representative II
Fanueil Agency /NTTA-Plano, TX
November 2016 to April 2019
Answer inbound calls from customers regarding their Toll tag and Zip cash
Add and remove vehicles from the customer account.
Receive payments from customers for their toll tag and zip cash account.
Administrative Assistant
Manpower-Mesquite, TX
February 2014 to April 2014
Answer telephones, direct calls, and take messages.
Communicate with customers, employees, and other individuals to answer questions, explain information, take
orders, and address complaints.
Compile, copy, sort, and file records of office activities, business transactions, and other activities. Complete
and mail bills, policies, invoices, or checks.
Imaging Specialist I
Manpower-Mesquite, TX
February 2013 to February 2014
Compile, sort and verify the accuracy of data before it is scan
Load machines with required input
Locate and correct data entry errors or report them to supervisors.
Maintain logs of activities and completed work.
Material Handler
Kohl's E-Commerce-DeSoto, TX
October 2012 to December 2012
Use a Rf Scanner to find different merchandise on a customer’s order to pick and take to put on the conveyor belt to
go to packing. I was a Order picker.
Customer Service
Ross Dress for Less-Dallas, TX
July 2009 to July 2011
Assisted customer with purchasing merchandise and cashiering and taking payments from customers and doing
refunds and exchanges and at times I assisted customers on the floor and also assisted cust in the dressing room
Customer Service
DD's Discount-Dallas, TX
August 2008 to July 2009
Assisted customer with purchasing merchandise and cashiering and taking payments from customers and doing
refunds and exchanges and at times I assisted customers on the floor
Education
High school or equivalent
Lewisville High School-Lewisville, TX
September 1987 to June 1989
High school diploma or GED
Skills
• Office experience
• Retail Associate
• Workday
• Intake
• Leadership
• Medical office experience •
Handling customer inquiries •
Windows
• ServiceNow
• Salesforce
• Delivery driver experience •
Driving
• Negotiation
• Phone etiquette
• Medical Records
• Patience
• Pallet jack
• Marketing
• Shelf stocking
• Front desk
• Computer skills
• Warehouse experience
• Computer operation
• Communication skills
• Google Docs
• Customer service
• English
• Microsoft Outlook
• Retail sales
• Data collection
• Microsoft Office
• Travel planning
• Organizational skills
• Basic math
• Microsoft Word
• Time management
• Front counter cashier •
Sales
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