Sales Representative

OLAPADE MARY OMODOLAPO

**** *** ******, ******, ******* Columbia, V4N 6L6, Canada

Mobile No. +1-672-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Technical and customer-focused support professional with experience troubleshooting user issues, managing client communication, and supporting operational workflows in fast-paced environments. Skilled in problem-solving, documentation, workflow optimization, and delivering exceptional customer experiences through email, chat, and virtual support channels. Passionate about technology and simplifying technical concepts for users and cross-functional teams.

CORE COMPETENCIES

Technical Troubleshooting & Support

Customer Support

Documentation & Knowledge Base Creation

Customer Onboarding & Configuration

Written & Verbal Communication

Problem Solving & Escalation Management

Microsoft Office & Google Workspace

Team Collaboration and Time Management

Attention to Detail

Adaptability & Quick Learning

PROFESSIONAL EXPERIENCE

Customer Support / Client Support Specialist Mar 2023 till date

KK Farm Produce Surrey BC

Connect with customers and prospects through phone, email, text, and in-person conversations.

Demonstrate strong communication skills by building positive relationships with clients, coworkers, and external partners through clear verbal and written communication.

Build natural, professional interactions while understanding each customer’s needs.

Assist clients with basic online forms and documentation.

Follow up with clients in a timely manner and maintain client records.

Participating in ongoing training and team development.

Provide individualized client support by actively listening to client needs, respond professionally to inquiries, and ensure concerns are addressed promptly and accurately.

Maintain details and organize client records, documentation, and reports while ensuring confidentiality and compliance with company policies and procedures.

Assist clients with problem-solving, service coordination, and access appropriate resources and support services to improve client satisfaction and outcomes.

Monitor client progress, follow up on pending concerns, and ensure timely updates are communicated to both clients and team members.

Contribute to process improvements by identifying recurring issues and workflow inefficiencies.

Administrative / Systems Support Experience Jul 2018 – Dec 2022

Chriz Apparel Ltd Ibadan Nigeria

Supported internal systems, documentation management, and data entry processes with strong attention to accuracy.

Built positive relationships with clients through active listening and support.

Coordinated communication between staff, clients, and leadership teams to ensure operational efficiency.

Collaborated effectively with multidisciplinary teams to provide client-centered support and ensure continuity of care and services.

Used strong attention to detail to manage schedules, appointments, case notes, and administrative tasks efficiently and accurately.

Handled challenging situations professionally by remaining calm, empathetic, and solution-focused while maintaining a positive client experience.

Supported daily operations by completing data entry, preparing reports, and ensuring all information was accurate and up to date.

Demonstrated excellent customer service skills by creating a welcoming, respectful, and supportive environment for clients from diverse backgrounds.

Assisted with onboarding processes, training support, and troubleshooting day-to-day technical issues.

Maintained confidential records and generated reports for operational tracking.

Utilized problem-solving and communication skills to de-escalate concerns and support client success.

EDUCATION

Chartered Professionals in Human Resources May 2024 till date

CPHR British Columbia & Yukon

Master of Business Administration (MBA) Jan 2023 – May 2024

University Canada West Vancouver BC

Bachelor of Science (BSc) in Accounting Sep 2013 – Jul 2018

National Open University Nigeria

KEY STRENGTHS

Strong analytical and troubleshooting abilities

Excellent written communication and documentation skills

Fast learner with adaptable “builder mindset”

Comfortable in fast-paced startup-style environments

Ability to manage multiple priorities while maintaining high customer satisfaction

Contact this candidate