Restaurant Operations Manager with Service Excellence

HERLINA KURNIAWAN

**** ***** **, *************, ** 30044 770-***-****

PROFESSIONAL SUMMARY

Experienced restaurant and hospitality manager with a strong background in accounting, customer service, team leadership, operations, scheduling, inventory control, staff training, and guest satisfaction. Known for building organized workplaces, leading teams with accountability, and creating a welcoming customer experience. Motivated by the belief that good service is built from discipline, respect, clean operations, and consistent care for every guest. CORE STRENGTHS

• Restaurant Operations Management • Customer Service and Guest Relations

• Team Leadership and Staff Training • Scheduling and Daily Shift Supervision

• Cash Handling and Basic Accounting • Inventory Control and Cost Awareness

• Food Safety and Cleanliness Standards • Problem Solving Under Pressure

• Hospitality Supervision • Communication and Conflict Resolution PROFESSIONAL EXPERIENCE

Manager 2026 - Present

RAKU Sushi Hibachi AYCE, Duluth, GA

Manage daily restaurant operations with focus on guest satisfaction, staff coordination, cleanliness, and smooth service flow.

Support an all-you-can-eat sushi and hibachi environment by helping maintain fast service, quality control, and organized table turnover.

Lead team members with clear communication, accountability, and a positive service mindset. Handle guest concerns professionally and work to create a welcoming dining experience for families, friends, and repeat customers.

Manager 2021 - 2025

VOLCANO Steak and Sushi, Woodstock, GA

Oversaw restaurant operations, staff performance, customer service, ordering support, and daily workplace organization. Maintained service standards in a fast-paced steak and sushi environment. Supported employee training, shift readiness, customer issue resolution, and front-of-house coordination. Helped create a clean, efficient, and guest-focused restaurant atmosphere. Manager

KOBE Steak and Sushi, Lavista, GA

Managed restaurant service operations with attention to hospitality, team performance, and guest experience. Assisted with staff direction, customer service, daily operations, and service quality standards. Manager

TAKI, Dunwoody, GA

Led restaurant operations and supported staff in delivering professional, timely, and friendly customer service. Maintained workplace organization, guest satisfaction, and service consistency. Manager

CHINA CAFE, Morrow, GA

Managed daily restaurant responsibilities, customer service, staff coordination, and operational needs. Supported a clean, organized, and welcoming environment for guests and employees. Housekeeping Supervisor

Holiday Inn Express, Clearwater, FL

Supervised housekeeping staff and supported room readiness, cleanliness standards, and guest satisfaction. Coordinated daily assignments, checked work quality, and helped maintain hotel service expectations. Machine Operator

Halkey Roberts, Clearwater, FL

Operated production equipment while following safety, quality, and workplace procedures. Maintained focus on accuracy, consistency, and dependable production support. EDUCATION AND TRAINING

Bachelor Degree in Accounting

University of Trisakti, Jakarta, Indonesia

Certified Nursing Assistant Training

Atlanta, GA

Computer Information Systems and Assembly Training / Work Experience Cisco, Clearwater, FL

Completed computer information systems work and assembly-related classes/training. PROFESSIONAL MOTIVATION

Service with wisdom: treat people with respect, keep standards high, solve problems calmly, and lead by example. A strong business grows when the team works with discipline and customers feel valued. ADDITIONAL QUALIFICATIONS

Strong background in restaurant management, hospitality, customer service, and team supervision. Accounting education supports cash control, cost awareness, organization, and business responsibility. CNA training supports patience, care, communication, safety awareness, and service to people. Flexible, dependable, and comfortable working in fast-paced customer-facing environments.

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