Mailroom and Administrative Operations Specialist

Jonathan Crawford

West Orange, NJ

******@*****.*** 973-***-****

SUMMARY

Seasoned professional with 12 years of experience in mail handling, customer service, and logistics. Skilled in communication, document tracking, and mail processing. Proven ability to manage high-volume workloads, adhere to regulatory requirements, and deliver exceptional service.

WORK EXPERIENCE

Mail Clerk, Rangam Consultants (Horizon Blue Cross Blue Shield), Newark, NJ

Feb 2025 – Oct 2025

Responsible for the proper handling and distribution of hard copy documents received via the post office.

Extract, sort, screen and prep the documents for accurate workflow purposes and timely processing.

Performing functions in a file room including filing and shredding of hard copy documents following a documented workflow.

Administrative/Mailroom Clerk Lead, Dexian (Federal Reserve Bank of NY), East Rutherford, NJ

Sept 2022 – May 2024

Manage general office tasks, including filing, mail assistance, document tracking and invoice analysis.

Process express and courier mail using ‘Beartrack’ system for accurate internal distribution.

Deliver and distribute internal ordinary, registered, and certified mail to appropriate recipients.

Handling customer inquiries or directing them to the appropriate departments.

Managing basic customer service tasks such as addressing complaints or processing requests.

Verify and log incoming mail contents, ensuring regulatory compliance and facilitating authorized personnel pickup through signed delivery sheets.

Duties included printing, scanning and setting up conference rooms.

Manufacturing Associate, Spectraforce (Bristol Myers Squibb), Summit, NJ

Feb 2022 – Sept 2022

Adhered to Standard Operating Procedures (SOPs) for the production of human blood-derived components, ensuring compliance with Good Manufacturing Practices (eGMP) in a controlled cleanroom environment

Operated under the guidance of Manufacturing Management to maintain high standards of production quality and efficiency.

Upheld regulatory requirements throughout all manufacturing processes, contributing to the consistent reliability and safety of product output.

Private Vehicle Driver, UPS, Parsippany, NJ

Oct 2020 – Jan 2022

Provided efficient package delivery services using a personal vehicle, ensuring timely distribution to residences and businesses.

Maintained a consistent record of punctuality and reliability in reaching designated locations for package drop-offs.

Mail Sorter, E-Z Pass, Newark, NJ

Sept 2018 – Sept 2020

Prepared transponder devices for mailing and shipment ensuring timely distribution to customers.

Maintained cleanliness and functionality of devices, contributing to quality control and customer satisfaction.

Managed and executed inventory control and warehouse organization tasks to support efficient operations.

EDUCATION

LasComp Institute of IT, Certificate, Accouting and Bookkeeping, Hackensack, NJ

Kean University, Bachelor of Arts, Union, NJ

SKILLS

Intuit QuickBooks Pro

Microsoft Office Suite

Income Tax Preparation, H & R Block

U.S. Army; Medic Training; Supply Specialist

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