Executive Assistant & Tech-Driven Operations Leader
Resume:
Account Manager with extensive expertise in technology modernization and leadership, leveraging 30 years of experience across military and civilian sectors. Proficient in social media management, project coordination, and advanced communication technologies, consistently driving digital engagement and operational efficiency. Passionate about pioneering innovative solutions to enhance connectivity and streamline communication, with a proven track record of improving service quality and customer satisfaction.
EMPLOYMENT HISTORY
Social Media Manager & Digital Communications
Post 61, Sutton, Nebraska- Aug 2020 – Present
Optimize digital communication strategies, achieving measurable engagement growth.
Utilize analytical skills to address customer issues effectively and improve service quality.
Spearheaded dynamic social media strategies, enhancing Post 61’s digital presence. Implemented creative solutions for real-time customer engagement and issue resolution.
Optimized online ordering process, leading to substantial increase in digital sales. Streamlined communication channels, significantly reducing response times to customer inquiries.
Internet/Communication Technician
Superior iNet, Edgar, Nebraska – Apr 2022 – Apr 2024
Installed and repaired satellite, wireless, and fiber systems, enhancing connectivity reliability.
Implemented security camera and switch installations, boosting client security measures.
Consistently met installation targets while maintaining high standards. Reduced service call-backs through initial setup and proactive problem-solving.
Pioneered advanced security solutions, integrating state-of-the-art cameras with robust network infrastructure to enhance client protection measures.
Hughes Net Technician
Certified Sound and Security, Sutton, Nebraska – Jan 2021 – May 2022
Handled security camera installations and repairs, enhancing site surveillance capabilities.
Managed CAT5 cable and hard drive setups, supporting efficient data transmission.
Responded swiftly to service requests, maintaining high customer satisfaction.
Improved equipment reliability through proactive maintenance and timely issue resolution.
Optimized response times for repair requests, enhancing customer satisfaction. Streamlined installation processes for Hughes equipment and security systems.
Developed efficient troubleshooting methods for Hughes equipment, reducing repair time. Implemented creative solutions for complex security camera setups.
National Guard Bureau Marathon Coordinator
Army National Guard, Lincoln, Nebraska – Sep 2017 – Mar 2022
Managed digital communications, enhancing program visibility and engagement.
Oversaw travel logistics, optimizing team operations across states and territories.
Led strategic budget coordination across 54 regions, driving financial efficiency and compliance while managing digital communication for enhanced visibility.
Optimized travel logistics for muti-state operations, streamlining team mobility and productivity while ensuring regulatory adherence in military contracts.
Pioneered digital engagement strategies, significantly boosting program visibility and participant involvement across National Guard Marathon initiatives.
Analyzed regional budget allocations, identifying cost-saving opportunities and implementing measures that led to substantial financial improvements.
Administration Non-commissioned Officer (NCO)
Nebraska Army National Guard, Grand Island, Nebraska – May 2009 – Aug 2017
Managed payroll for 100 personnel daily, ensuring accurate and timely processing. Streamlined administrative procedures, enhancing operational efficiency.
Developed assistive communication devices, improving accessibility for personnel. Contributed to successful accreditation of Regional Training Institute.
Served as Flight Engineer on Chinook helicopter, accumulating over 1,000 flight hours. Deployed to Afghanistan and Iraq, supporting critical missions.
Maintained meticulous records, processed military forms, and managed class scheduling. Demonstrated expertise in telephonic and electronic communication.
Military Leadership Instructor
Nebraska Army National Guard, Grand Island, Nebraska – Oct 2004 – Apr 2009
Led leadership courses for thousands of U.S. Military Soldiers, contributing to Regional Training Institute (RTI) accreditation and deploying to Afghanistan for program development.
Mentored Afghan admin personnel and instructed both Americans and Afghans in computer management, fostering cross-culture cooperation.
Developed new Programs of Instruction (POI) for American U.S. Military and Afghanistan National Army, enhancing training effectiveness and operational readiness.
Managed battalion logistics and equipment movement, ensuring operational efficiency.
Helicopter Mechanic
Nebraska Army National Guard, Lincoln, Nebraska – Jan 1994 – Oct 2004
Ensured helicopter readiness and safety, boosting mission success in Afghanistan and Iraq.
Led maintenance for helicopter fleet, optimizing performance for critical missions.
Collaborated to resolve mechanical issues, enhancing operational efficiency.
Executed complex repairs, contributing to mission-critical operations.
Deployed with elite 160th Special Operation Aviation Regiment (SOAR), contributing operations in Afghanistan and Iraq through expert helicopter maintenance.
Meticulously maintained complex helicopter systems, prioritizing safety and operational efficiency in high-pressure environments.
Worked seamlessly with cross-functional teams to ensure timely repairs and upgrades, maximizing aircraft availability.
EDUCATION
Bachelor’s degree in business administration
Ashford University, online – Apr 2009 – May 2017
Associate degree in criminal justice
Central Texas College, online – Sep 2005 – Apr 2006
Emergency Medical Technician (EMT)
Central Community College, Hastings, Nebraska – Nov 2000 – Feb 2001
SKILLS
Satellite installation Wireless networking
Experienced Experienced
Fiber internet Security cameras
Skillful Experienced
Hard drives CAT5 cabling
Skillful Expert
Social media management Microsoft Office
Experienced Expert
Military contracting Construction
Experienced Experienced
Helicopter maintenance Leadership instruction
Expert Expert
Emergency medical services Military administration
Experienced Expert
Project coordination Budget management
Experienced Expert
Logistics Communication
Expert Expert
REFERENCES
Varinka Ensminger Greg McBride
Army National Guard Supervisor
*******@*****.*** *************@*******.***
Stephen Minderman
Entrepreneur
***********@*****.***
HOBBIES
Ultra marathons, Hunting, Golfing
ADDITIONAL INFORMATION
Military Service
28 years of military service
Deployed to with 160th Special Operation Aviation Regiment (SOAR) Airborne to Afghanistan, Oct 2001 – Sep 2002
Deployed to Afghanistan as Instructor – 2005 – 2006
Deployed to Afghanistan as Chinook Flight Engineer – Jul 2001 – Jul 2012
Deployed to Iraq as Leader of Chinook of company – Jan 2015 – Jun 2015
LINKS
LinkedIn https://www.linkedin.com/in/chris-sterns-03493aa4/
LANGUAGES
English Dari
Native Novice
Contact this candidate