Financial Services Professional with Customer Focuses

Hardeep Kaur Galhay

Address: Winnipeg, MB

Mobile : 431-***-****

Email: *******************@*****.***

Career Objective:

Seeking a challenging position within a reputable financial institution where my analytical skills, attention to detail, and ability to provide exceptional customer service will contribute to the growth and success of the organization.

Eager to leverage my skills in problem-solving, communication, and leadership to drive results in a dynamic and professional banking environment.

Academic Background:

●Niagara College – Environment Management and Assessment Program (2019)

●St. Clair College, Ace Acumen Academy, Toronto, ON – Human Resource Management and Assessment Program(2020)

Core Competencies:

●Customer Service Excellence: Proven ability to build and maintain strong customer relationships by providing timely and efficient solutions, ensuring customer satisfaction.

●Attention to Detail: Meticulous in maintaining accurate records, processing transactions, and ensuring compliance with organizational standards.

●Financial Literacy & Data Management: Strong understanding of financial processes, with the ability to analyze data and generate insights that support decision-making.

●Communication Skills: Highly effective in both written and verbal communication, fostering transparent and positive interactions with clients and stakeholders.

●Problem Solving: Demonstrated ability to resolve complex customer issues while maintaining professionalism and composure in high-pressure situations.

●Team Collaboration & Leadership: Effective team player with proven leadership experience; skilled at motivating and guiding teams to achieve operational excellence.

●Multitasking & Time Management: Capable of managing multiple tasks simultaneously while adhering to deadlines and maintaining a high standard of accuracy.

●Employee Training & Development: Experienced in delivering structured shadow sessions and training programs to onboard new team members and enhance team performance.

EXPERIENCE

Legrand Canada, Concord Vaughan

March 2020 – December 2020

Customer Service Representative

Key Responsibilities:

●Managed and processed daily customer orders, ensuring timely and accurate delivery of products and services.

●Advised clients on suitable product and service options, resolving inquiries and issues with a customer-first approach.

●Coordinated and facilitated training sessions, equipping team members with the tools necessary to enhance their performance.

●Prepared and submitted comprehensive reports to senior management, providing insights that contributed to improved decision-making.

●Compiled and maintained customer service data and feedback, utilizing insights to identify areas for process improvements.

24-7 InTouch, Winnipeg, MB

January 2021 – April 2021

Customer Service Representative

Key Responsibilities:

●Managed high-volume inbound customer inquiries, efficiently offering product/service upgrades and resolving relationship issues.

●Handled customer complaints via phone and email, ensuring timely resolution and minimizing escalation to senior management.

●Delivered accurate information regarding services, fostering positive customer interactions and enhancing brand reputation.

●Developed strong problem-solving skills by addressing complex issues and ensuring customer satisfaction.

SkipTheDishes, Winnipeg, MB

May 2021 -October 2024

Customer Service Representative

Key Responsibilities :

●Addressed inquiries from couriers and customers, providing prompt solutions to logistical challenges and service concerns.

●Managed customer complaints via phone, email, and mail, ensuring effective issue resolution while maintaining high levels of professionalism.

●Processed refunds and credits related to online food orders and deliveries, ensuring accurate and timely financial transactions.

●Communicated information regarding the ordering and delivery processes to internal stakeholders, ensuring transparency and efficiency.

●Updated and maintained internal systems, ensuring accuracy and timely processing of customer

TEKsystems Inc,Winnipeg,MB

November 2024 – Present

Banking Advisor

Key Responsibilities:

●Assist clients with a wide range of day-to-day banking transactions, including deposits, withdrawals, account inquiries, and bill payments.

●Provide tailored financial advice by understanding clients' needs and recommending appropriate banking products and services.

●Support clients with digital banking tools and services, including mobile app usage, online banking setup, and troubleshooting, enhancing their digital banking experience.

●Educate customers on digital self-service options to increase adoption and reduce in-branch wait times, contributing to improved service efficiency.

●Collaborate with team members to resolve complex issues, escalating when necessary to ensure timely and satisfactory outcomes for clients.

●Stay current with banking policies, procedures, and compliance requirements to deliver informed and secure service.

Contact this candidate