Remote Member Support Coordinator Candidate with Operational

Shon Burrage

Marietta, GA • 770-***-**** • ***********@*****.*** • www.linkedin.com/in/shon-burrage

Financial Analysis Operational Efficiency Process Optimization

Highly productive and efficient professional, adept in managing diverse business operations and client relations. Extremely organized and proficient in ensuring document accuracy as a Certified Notary Public and Signing Agent. Collaboratively worked with cross-functional teams or industry professionals to streamline processes, optimize logistical operations, and drive company growth. Very efficient with data analysis tools or technology, leveraging them effectively in performing administrative functions with precision and accuracy.

WORK EXPERIENCE

Commissioned Notary Public Since May 2023 - Present

The Notary Narrative LLC Atlanta, GA

●Scrutinize documents meticulously, verifying credentials and identities of all involved parties, maintaining strict adherence to legal requirements.

●Conduct solemn oaths to validate the authenticity of document signings, diligently detect potential fraud or coercion, and make informed decisions to decline notarization when warranted.

●Maintain a detailed and precise notary record log, systematically recording names and dates to establish a complete record.

●Exhibit a proactive mindset and adept creative problem-solving abilities when tackling intricate tasks, showcasing unwavering initiative or resourcefulness in navigating challenging scenarios.

Operations Manager November 2007 - Present

Atlanta Flat Rate Movers Marietta, GA

●Lead day-to-day operations of a local franchise, enhancing customer and vendor relations and meeting operating goals through effective communication, resulting in a 10% increase in customer satisfaction scores.

●Leverage CRM tools to develop strategic partnerships and lead sales team efforts, utilizing key performance indicators (KPIs) to track and enhance inbound lead generation from ad spend.

●Supervise and dispatch mover/driver teams daily, ensuring adherence to safety and customer service standards, contributing to a 30% increase in repeat customer business.

●Manage the franchise's financial operations against budgets, conducting monthly P&L reviews to identify operational improvements, leading to a 15% growth in profitability through cost reduction and revenue optimization strategies.

●Implement operational processes, including customer welcome/confirmation calls and damage claim investigations, reducing complaint resolution time.

●Expertly manage financial operations by monitoring expenses, conducting thorough reviews of invoices, and strategically negotiating contracts with vendors to secure competitive pricing and services.

●Optimize operational processes to enhance administrative and logistical efficiency, achieving a two-day reduction in complaint resolution time and cutting operating expenses by $50K annually, thereby streamlining workflow and bolstering profitability for the organization.

EDUCATION

Certified Loan Signing Agent National Notary Association May 6, 2023

Google Professional Certificate, Data Analytics Coursera December 2021

Associate of Arts: Business, University of Phoenix Atlanta, GA

SKILLS

Tools: Microsoft 365 Suite, QuickBooks, Salesforce

Competencies: Sales, Marketing, Labor Management, Non-CDL Transportation, Project Management, Logistics

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