Training & Development Specialist

Toni Blackshear

Senior LMS Consultant & Training Development Specialist

Atlanta, GA 30331 Mobile: 404-***-**** Email: ****.**********@*****.*** PROFESSIONAL SUMMARY:

As a Senior learning and development leader with more than two decades of experience leading and facilitating leadership development, performance improvement, and enterprise training initiatives across public and private sector organizations. Highly skilled in instructor-led and virtual facilitation, experiential learning design, and adult learning strategies that enable leaders and managers to translate learning into action. Trusted partner to executives, stakeholders, and cross-functional teams, known for delivering high-impact leadership programs that support organizational priorities, strengthen leadership capability, and foster engagement and accountability at scale. Brings a disciplined, people-centered approach to leadership development grounded in real-world application and measurable results. Extensive experience supporting enterprise ERP implementations, including Workday, SAP, Oracle and Salesforce Financials with a strong focus on Order-to-Cash (OTC) training, user readiness, and post-Go- Live adoption across finance and operations teams. CORE COMPENTENCY MATRIX:

• Leadership Development & Facilitation

• Instructor-Led Training (ILT & vILT)

• Experiential & Scenario-Based Learning

• Adult Learning Theory

• Workday HCM, PROC, FIN, GRANTS MGMT

TECHNICAL SKILLS MATRIX:

● Design Methodologies & Models: Agile (Scrum), SDLC (Waterfall), ADDIE, SAM, and Kirkpatrick Evaluation Levels.

● Enterprise Systems Implementation: Workday, SAP S/4HANA, SAP SuccessFactors, Oracle, NetSuite, Salesforce, ServiceNow, and SSO Ping Federate.

● Application Modules: LMS, HRS, HCM, HRIS, CRM, DBMS, ERP, CPQ, SQL, FICO, OTC, P2P, and MM.

● eLearning Authoring & Tools: Articulate 360 (Storyline & Rise), Adobe Captivate, Lectora, Camtasia, SnagIt, RoboHelp, and Adobe Creative Suite (Photoshop, Illustrator, InDesign).

● Learning Platforms (LMS): Workday, Cornerstone, Litmos, SharePoint, Pathlore, Banner, Angel, and Joomla.

● Virtual & Multimedia Platforms: WebEx, MS Teams, Google Suite, O365, Nearpod, Padlet, Flippity, Canva, and Voice-Over Talent.

● Training Modalities: Traditional (Face-to-Face), Virtual (vILT), Web-Based Training (WBT), and Computer- Based Training (CBT).

CAREER HIGHLIGHTS:

● Full-Lifecycle ADDIE Implementation: Led the end-to-end instructional strategy for a $108M Workday implementation at the State of Georgia. I managed every phase of the ADDIE process—from conducting deep- dive gap analyses and user assessments to designing high-fidelity curricula and evaluating post-instruction outcomes for over 100K employees.

● Agile & SAM Methodology: Successfully pivoted between Agile Scrum and SAM (Successive Approximation Model) frameworks to meet rapid development cycles at Amazon and Verizon Connect. By utilizing iterative prototyping, I reduced development timelines while ensuring all training materials remained aligned with evolving technical system builds.

● Enterprise LMS Administration: Served as a "Super-User" and lead administrator for global LMS platforms including Workday, Cornerstone, and SAP SuccessFactors. I managed the technical back-end for Delta Airlines and Pitney Bowes, overseeing SCORM/xAPI compliance, course version control, and complex data migrations from legacy systems.

● Advanced Training Tool Mastery: Developed high-end, interactive eLearning modules and simulations using the Articulate 360 Suite (Storyline & Rise), Adobe Captivate, and Vyond. I specialized in creating "branching scenarios" and system navigational guides that increased user adoption rates across ERP and CRM platforms.

● Jira & Project Management: Utilized Jira and Agile workflows to track instructional deliverables, manage content backlogs, and collaborate with technical dev teams. This ensured that training documentation was synchronized with software "sprints," maintaining 100% accuracy during high-stakes Go-Live events.

• Leadership Curriculum Delivery

• Learning Event Facilitation

• Stakeholder & SME Partnership

• Executive & Frontline Audience

Engagement

• AI Training development tools

and

EDUCATION:

Ed.D. in Educational Leadership Argosy University Completed 2013

● Concentration: Adult Education (Instructional & Curriculum Design)

● Doctoral Comprehensive Exams: Certified Level 6 (2012) Ed.S. (Education Specialist) Argosy University Completed 2012

● Concentration: Instructional & Curriculum Theory, Design & Development

● Note: Completed via Dual Degree Program

MPA (Master of Public Administration) Florida A&M University 1996

● Concentration: Public Administration & Diversity Management

(Master of Applied Social Science) Florida A&M University 1996

● Concentration: HR Management, Training & Development

● Field Research: Diversity Management Training Program for the State of Florida Dept. of Labor PROFESSIONAL EXPERIENCE:

State of Georgia Department of Administrative Services – Atlanta, GA April 2026 – Present

Learning Management Systems Administrator & Learning Partner (Fleet, Surplus, Risk and Purchasing) LMS Administration & System Management – Listed below are the responsibilities of my current role.

• Administer, configure, and maintain the LMS for optimal performance and usability

• Manage user roles, permissions, course catalogs, curricula, and certifications

• Monitor system performance, troubleshoot issues, and provide Tier 2/3 LMS support

• Coordinate LMS updates, integrations, and enhancements with IT and vendors

• Ensure compliance with state policies, data security standards, and accessibility (Section 508) Learning Partnership & Strategy

• Serve as the Learning Partner for Fleet, Surplus, Risk Management, and State Purchasing divisions

• Conduct training needs assessments to identify skill gaps and performance needs

• Collaborate with leadership and SMEs to align training with operational and regulatory requirements

• Translate business processes into scalable learning strategies and solutions Instructional Design & Content Development

• Design and develop eLearning, instructor-led materials, job aids, and system navigation guides

• Apply instructional design methodologies (ADDIE, SAM) to ensure effective learning outcomes

• Maintain content quality, consistency, branding, and accessibility standards

• Support enterprise system implementations (e.g., ERP/Workday) through training development Training Delivery & Facilitation

• Facilitate instructor-led training (ILT) and virtual instructor-led training (VILT) sessions

• Manage training schedules, enrollments, and completion tracking within the LMS

• Support train-the-trainer initiatives and Super User programs across divisions Reporting, Analytics & Compliance

• Generate LMS reports on training completion, compliance, and learner engagement

• Develop dashboards and metrics to measure training effectiveness and ROI

• Ensure completion of mandatory and compliance-based training across divisions

• Maintain audit-ready documentation for regulatory and internal reviews Stakeholder Engagement & Communication

• Act as liaison between Training & Development and assigned divisions

• Communicate LMS updates, training opportunities, and process changes

• Support change-management efforts and promote adoption of learning solutions State of Georgia State Accounting Office – Atlanta, GA Mar 2024 – Mar 2026

LMS Training & Development Specialist II

• Serve as Lead Trainer and Workday Subject Matter Expert for a $108M enterprise implementation impacting more than 100,000 employees statewide.

• Facilitate instructor-led and virtual training sessions for leaders, managers, and staff, focusing on practical application of systems, workflows, and role-based responsibilities.

• Designing enterprise training using ChatGPT, Microsoft 365 Copilot, Articulate, Camtasia, Captivate, Articulate 360. Canva and a host of other design tools and platforms for which I am fluid in navigating.

• Design and deliver experiential, scenario-based learning activities that support leadership decision-making, readiness, and adoption before and after Go-Live.

• Partner with instructional designers, functional leaders, and subject matter experts to align training delivery with organizational priorities and change management efforts.

• Lead training planning and coordination, including session scheduling, agenda development, learning logistics, and learner readiness activities.

• Administer the Workday Learning platform to deliver, track, and report training participation, completion, and compliance.

• Develop executive dashboards and reports to provide leadership with insight into training effectiveness, adoption trends, and workforce readiness.

• Support Workday Financials training initiatives, with emphasis on Order-to-Cash (OTC), Payroll, and all Financial processes, ensuring finance and operational users understand end-to-end workflows, system navigation, and role- based responsibilities.

• • Partner with Finance SMEs to translate OTC business processes into clear, learner-ready training materials, job aids, and scenario-based exercises to support adoption and compliance. SBA – Small Business Administration Office of Disaster Assistance Aug 2021 – June 2024

FOCE Representative (Finance Specialist)

• Provided consultative guidance and education to business owners navigating complex federal loan programs, translating technical requirements into clear, actionable information.

• Developed and delivered training materials and process guidance to support consistency, accuracy, and customer confidence during high-volume operations.

• Supported cross-functional teams by reinforcing policy understanding, workflow adherence, and quality standards.

• Supported Order-to-Cash–aligned processes by educating stakeholders on financial workflows, documentation requirements, billing, payment processing, and system-driven decision making in a regulated environment

• Served as Lead System Administrator for enterprise learning platforms, supporting large-scale learner access, course delivery, and training administration for a national audience. Fulton County Schools Atlanta, GA

Sep 2020 – May 2021

K-12 Instructional Designer & Facilitator(Parents, Students and Educational Staff)

• Designed and facilitated virtual and web-based learning experiences supporting differentiated instruction and leadership within academic programs.

• Developed assessments and interactive learning content using modern instructional tools to promote engagement and skill application.

• Partnered with educators and administrators to integrate third-party learning content into the LMS, ensuring seamless delivery and learner access.

• Supported instructors and stakeholders through training, troubleshooting, and instructional best practices. Amazon Logistics Division

Feb 2020 – Sep 2020

LMS Instructional Designer & Technical Writer (Contract)

• Partnered with operational leaders and SMEs to design and deliver training solutions supporting workforce readiness and performance improvement.

• Developed instructional materials and facilitated knowledge transfer for internal teams operating in fast-paced, high-volume environments.

• Supported global learning initiatives by coordinating multilingual training content and evaluating training impact on performance metrics.

• Developed training and documentation supporting Order-to-Cash–related operational workflows, ensuring alignment between systems, finance operations, and frontline execution in high-volume environments. Kaiser Permanente (via Randstad) Duluth, GA

Dec 2019 – Feb 2020

Sr. Instructional Designer & Technical Writer

• Designed and supported instructor-led and virtual training content aligned to enterprise systems and operational workflows.

• Applied adult learning principles and project management practices to develop high-quality learning experiences that supported workforce performance.

• Served as system administrator for enterprise learning platforms, supporting training delivery, access, and reporting for large employee populations.

Verizon Connect Atlanta, GA

Nov 2018 – Feb 2019 Sr. ID

LMS Business Systems Analyst / Technical Writer

• Supported enterprise system rollouts by coordinating testing, UAT, and training readiness activities.

• Facilitated knowledge transfer and mentored junior instructional designers on instructional quality, facilitation techniques, and tool usage.

• Ensured training materials aligned with business needs and were delivered effectively through LMS and collaboration platforms.

• Supported enterprise financial system training initiatives, including OTC-related workflows, by aligning instructional content with system configuration, UAT findings, and business process design. Xerox Conduent Atlanta, GA

May 2017 – May 2018

Sr. Instructional Systems Designer & LMS

● SME Leadership: Functioned as the BlitzDocs SME, leading implementation and training for Finance and Banking clients.

● IT Troubleshooting: Resolved Tier 1-2 IT system issues and managed data migration of client documents to digital platforms.

● Led training delivery and client-facing learning initiatives for finance and banking clients, supporting system adoption and performance outcomes.

● Facilitated training sessions and provided implementation support to ensure user readiness and confidence.

● Supported system troubleshooting and data migration efforts tied to learning and operational platforms. Delta Airlines Atlanta, GA

May 2016 – Mar 2017

LMS Instructional Designer

● SAP SuccessFactors Migration: Documented and supported a large-scale migration from legacy systems to SAP SuccessFactors Cloud.

● Agile SDLC: Managed requirements gathering and workflow analysis under Agile for the full lifecycle of the project

(Pathlore and Plateau).

● Supported large-scale enterprise learning initiatives during the migration to SAP SuccessFactors.

● Partnered with technical teams and business stakeholders to align training delivery with Agile project timelines.

● Facilitated knowledge transfer and supported user readiness throughout the system transition. Pitney Bowes Atlanta, GA & Shelton, CT March 2015 – April 2016 Global Trainer (National & International), Instructional Designer / Project Manager SME: SAP IBP, SAP HANA, Salesforce, and Oracle

Industry: Logistics

● Strategic ID Leadership: Led the design, development, and execution of large-scale training solutions, including eLearning content, instructor-led sessions, and virtual training programs.

● Instructional Tools: Utilized Articulate Storyline, Adobe Suite, and Cornerstone OnDemand LMS to create customized training materials, job aids, and performance improvement tools.

● Systems SME: Collaborated with SMEs to translate complex Oracle, SAP, and Salesforce processes into impactful and accessible training courses.

● Project Management: Served as PM for LMS implementation and integration projects; managed cross-functional teams including designers, graphic artists, and vendors.

● Global Implementation: Delivered training for Salesforce implementations and S4 HANA modules; utilized Author- It for documentation translation and multi-language training resources.

● Led and facilitated instructor-led, virtual, and eLearning programs for national and international audiences supporting enterprise system implementations.

● Designed experiential learning solutions that enabled leaders and teams to apply new systems and processes in real-world operational contexts.

● Partnered with SMEs and stakeholders to translate complex business processes into effective, learner-centered training.

● Managed training logistics, delivery schedules, and cross-functional teams to ensure consistent, high-quality learning experiences globally.

RELEVANT INDUSTRY EXPERIENCE:

KB Homes, LLC Orlando, FL March 2006 – July 2007 Customer Relations Analyst, Customer Care Trainer

& Contractor Industry: Residential Construction

● Corporate Training: Trained Sales and Customer Care associates via online and classroom courses, including New Employee Orientation and "Sales Better Methods."

● Evaluation: Measured training effectiveness via survey questionnaires and interviews; conducted follow-up assessments to evaluate and measure results.

● Operational Analysis: Analyzed department operations to increase efficiency; generated reports highlighting performance against goals and suggested process improvements. Beazer Homes, LLC / Beazer University Tampa, FL January 2005 – March 2006 Construction Coordinator, Jr. Closing Asst & Site Administration Trainer Industry: Residential Construction

● Milestone Coordination: Provided major milestones and monitored total project lifecycles via formatted documentation for start/finish dates and percentage complete.

● Technical Training: Trained corporate associates on Beazer Builder and BuildPro/SupplyPro systems.

● Legal & Compliance: Investigated construction accidental claims; prepared legal documents and reports for Corporate Insurance and audited safety scopes.

● Cross-Functional Support: Supervised builders and site administrators; cross-trained in Purchasing, Vendor Relations, Permitting, and Land Acquisition.

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