Administrative & Billing Specialist with OS&D expertise
Resume:
MARLENA
GOMEZ
SKILLS
**************@*****.***
Executive Assistant Certificate
EDUCATION
United Township High School Diploma
High School
Class of 1987
Milwaukee School
of Business
1987-1988
1521 12 th St, Silvis, IL
Highly organized and dependable administrative professional with extensive experience in billing, OS&D, office administration, scheduling, recordkeeping, and customer service. Strong ability to manage multiple priorities in fast-paced environments while maintaining professionalism and confidentiality. Skilled in supporting daily office operations, coordinating communication between departments, and maintaining an efficient, welcoming environment. Recognized for reliability, attention to detail, and excellent interpersonal skills.
SUMMARY
WORK EXPERIENCE
Standard Forwarding LLC
Billing / OS&D Clerk / Administrative Support
12/1994 - 12/2025
Processed invoices, billing records, payments, and reconciliations accurately. Investigated and resolved claims, coordinating with customers, drivers, and warehouses to track missing shipments and maintain records.
Provided customer service for shipment and delivery inquiries. Maintained organized records and handled confidential documents professionally. Coordinated schedules, answered phones, managed emails, and supported staff and customers administratively.
Resolved billing discrepancies and customer concerns promptly and professionally. Assisted with office operations, filing systems, data entry, and inter-department communication. Demonstrated reliability, organization, and multitasking in a fast-paced office environment. Proficiency in Microsoft Office
Organizational skills
Effective communication
Problem-solving abilities
Multitasking capability
Invoicing
Administrative support
Office management
Billing
Scheduling
Customer service
Data entry
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