Multifaceted Admin & Customer Service Specialist
Resume:
Melissa Morrison
Customer Service Representative/Manager - Country Pools and Spas
Saint Johnsbury, VT 05819
************@*****.***
Work Experience
Administrative Assistant
Dan Wyand Physical Therapy and associates-Saint Johnsbury, VT August 2022 to Present
I check in and check out patients and schedule appointments with them. I check all insurance and let the patient know there coverage for Physical Therapy. I answer the phone. Medical Receptionist
Littleton Regional Healthcare-Littleton, NH
January 2018 to August 2022
I schedule appointments, answer phones, order office supplies and verification of insurance. Customer Service Representative/Manager
Country Pools and Spas-Littleton, NH
March 2009 to 2018
Manger the store and order any parts that need for spa and pool repairs.Work at the front counter waiting on customers. Opening and closing pools. Billing for service work that is done. Customer Service
KEENE MEDICAL PRODUCTS-Saint Johnsbury, VT
January 2006 to December 2009
Sale clerk, Medical device technician.
Business Owner
DDM Home Medical Equipment-Saint Johnsbury, VT
August 2003 to December 2005
Order, delivery, installation of medical equipment. Doctor Assistant
Craig Schein Podiatrist-Saint Johnsbury, VT
September 2004 to November 2005
Xray technician assistance, patient care and light office duty. LNA
Caledonia Home Health and Hospice-Saint Johnsbury, VT January 1993 to July 2005
Provided one on one. Worked in the office as a Utilization assistance submitting documents to the state. Education
Danville High School-Danville, VT
September 1982 to June 1985
Skills
Rehabilitation center experience Decision making Physical therapy Analysis skills RECEPTIONIST Client email correspondence Hospice Care Patient scheduling systems Microsoft Word Dental terminology ICD-10 Health insurance pre- authorization requirements Data entry - Data entry experience (3-5 years) Home health agency experience Client relationship development Multi-line phone systems - Multi-line phone system experience (6-10 years) Conflict management Insurance prior authorization Home health - Home health experience (11-15 years) Microsoft Outlook Healthcare compliance - Healthcare compliance experience (6–10 years) Health insurance claim processing Sales - Sales experience (6–10 years) Workers' compensation Medical billing DME Patient interaction Insurance verification - Insurance verification experience
(11–15 years) Attention to detail ICD-9 RETAIL SALES Microsoft Excel Electronic health records (EHR) management Computer operation Software training Customer complaint resolution Financial record maintenance Concurrent review in utilization management Case management Medical office management Medical Scheduling Customer Service Medical Receptionist Medicare regulations Patient billing Customer support specialist experience Phone communication Organizational skills Time management Insurance medical billing Medical claim denial management HCPCS Medicare Client interaction via phone calls
Languages
• English
Additional Information
Skills
Customer Service, Customer Support,Receptionist, and a Massage Therapist.
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