Dynamic Customer Service & Scheduling Specialist

Navjot Burke

**** **** ****** ****, ********, ON, L8S1J1

Email: ***.*********@*****.*** Phone: 905-***-**** Professional Summary

Results-driven Customer Service & Resource Coordinator with experience managing high-volume communications, workforce scheduling, and real-time problem resolution. Skilled in phone, email, and digital communication platforms. Experienced with TrackTik, In-Time, and 3CX phone systems. Proven ability to multitask, resolve issues efficiently, and deliver excellent customer service in fast-paced environments.

Core Competencies

● Customer Support (Phone, Email & Chat)

● Workforce Scheduling & Dispatch Coordination

● Conflict Resolution & De-escalation

● High-Volume Call Handling

● Scheduling Systems: TrackTik, In-Time

● MS Office (Word, Excel, Outlook)

● Monitoring & Surveillance like - Hikvision (iVMS/HikCentral), EZStation, and Paramount systems

Professional Experience

iGuard360 Security Ontario Inc.

Resource Coordinator and Administrator (Mar 2024 – Present)

● Managed workforce scheduling using TrackTik and In-Time ensuring full coverage.

● Handled high-volume calls via 3CX and emails for employees and clients.

● Resolved scheduling conflicts and urgent staffing issues in real time.

● Maintained records, reports, and ensured service reliability on the Communication system (Slack).

Amazon Canada Fulfillment Services ULC

Warehouse Associate / Safety Support May 2022 – May 2024

● Supported workplace safety compliance across high volume fulfillment operations.

● Monitored workflow processes and escalated safety concerns to supervisors.

● Ensured secure handling of products and maintained productivity expectations.

Imperial Parking Canada Corporation - Hamilton

Bylaw officer March 2024 – April 2024

● Monitored parking lot operations and assisted customers with inquiries.

● Completed scheduled walkthroughs to identify safety or maintenance concerns.

● Ensured compliance with parking policies and resolved onsite issues. Logixx Security Inc. - Jackson Square, Hamilton

CCTV Monitoring Agent and Tactical Guard January 2023 – February 2024

● Monitored live CCTV camera feeds using platforms such as Hikvision

(iVMS/HikCentral), EZStation, and Paramount systems to ensure continuous surveillance of assigned sites.

● Identified and reported suspicious activity, unauthorized access, theft, vandalism, and safety hazards in real time.

● Maintained detailed incident logs using monitoring software, including accurate timestamps, descriptions, and evidence references. INESA Security Services Inc.

Security Guard June 2022 – September 2022

● Delivered security services to residential and commercial properties.

● Monitored security systems and reported irregularities.

● Provided exceptional customer service while maintaining safety protocols.

● Maintained clear and accurate incident documentation. Education

● High School Diploma- Scholar Public High School- Punjab, India(January, 2018- May, 2019)

● Business Administration- Bow Valley College- Calgary, Alberta(January, 2021- December, 2021)

● Business Diploma- Mohawk College- Hamilton, Ontario. (January, 2022- April, 2023)

Certifications

● Ontario Security Guard Licence

● First Aid & CPR Certification

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