Detail-Oriented Administrative Professional with Data Entry Expertise

Diana Moore

Irvington, KY • 502-***-**** • **************@*****.***

WORK EXPERIENCE

Dr. Lee Epstein & Associates 07/2005 - 02/2026 Practice Administrator Louisville, KY

Responsibilities include: Overseeing day-to-day operations of the office, ordering and tracking supplies, A/R, A/P, payroll, payroll taxes, W-2’s, W-3’s, 1098’s, 1099’s, use of QuickBooks, use of Microsoft Office 365, human resources, interviewing potential employees, supervising employees, distribute mail, process reports, administrative assistant to the doctor, banking, contracts, manage email, maintain webpage, open and close office, and handle phone calls. I also provide ADA advocacy in the area of work accommodations and school accommodations as a ADA certified coordinator. As Director of Education formthe developmental learning center, my responsibilities included Compliance with state Department of Education and Jefferson & Bullitt counties

Boards of Education with regards to the Supplemental Education Services Contract (NCLB), Billing, Professional Development for the Education Specialists in our office. Providing remedial training services and life skills coaching to our clients. In the last five years revenue for the developmental learning center portion of the practice has increased by 20% or more every year.

Merideth & Moore Associates 01/1991 - 12/2017

Proprietor Louisville, KY

computer repair and consulting business, Responsibilities included: scheduling, training, consulting, repair, web page design, and network administration, project management, and implementation.

University of Phoenix 01/2005 - 12/2015 Adjunct Online Faculty Phoenix, AZ

Classes taught include Critical Thinking, and Management Information Systems, Introduction to University Studies, Introduction to the Internet, and HTML.

National University 01/2007 - 12/2009

Computer Science Chair

Responsible for accreditation compliance, department meetings, selecting textbooks, instructor reviews,

Adjunct Faculty, Classes taught include Keyboarding, Access, Preparatory Math, Microsoft Office including Access, and Healthcare Finance, Healthcare Statistics, Medical Terminology

Brantley Services, Inc. 01/2000 - 12/2005

Supervisor at UPS Hub Louisville, KY

Responsibilities included: scheduling, patrolling, training, auditing employees, and maintaining compliance with FAA and Homeland Security regulations with regards to access to the Airpark

RETS Electronic Institute 01/1998 - 12/2000 Computer Science Instructor Louisville, KY

Classes taught included Web Design I and II, Introduction to Computers, Introduction to Operating Systems (Windows & DOS), Math 101, and Microsoft Office

Computer Education Services 01/1996 - 12/1998

Adjunct faculty Louisville, KY

Adjunct faculty teaching word processing, spreadsheet, database construction and use, PowerPoint, and typing. Responsibilities also included writing educational materials when books on the subject matter was unavailable

Bitwise Technology (no longer in business) 01/1996 - 12/1997

Systems Engineer Louisville, KY

Responsibilities included: Maintaining inventory and knowledge base for customer support, on-site maintenance and administration of networks for various customers in the area, design and build workstations and network infrastructure, including project management and implementation

Power Staffing 01/1993 - 12/1997 Administrative/Clerical Louisville, KY

assisted in setting up applicant testing software and performed data entry, performed administrative and clerical duties on an as needed basis.

Planning & Construction Associates 01/1995 - 12/1996 Network Director of Information Technology Louisville, KY

Responsibilities included: Maintenance and administration of IBM Token Ring network infrastructure, employee training, maintenance of Lotus Notes Suite, hardware maintenance, and network expansion

Kentucky College of Business (now National University) 01/1993 - 12/1994

Computer Science Instructor Louisville, KY

(both program classes and contract classes), Classes taught included software applications (Microsoft Office, Lotus, Word Perfect, and Dbase), general math, medical and legal terminology and transcription, and Keyboarding

Jefferson County Public School District 01/1992 - 12/1994 Substitute Teacher/Adult Education Instructor Louisville, KY

Responsibilities included: classroom supervision, teaching, developing lesson plans and class materials.

Classes taught: Business, special needs, Introduction to Dos/Windows, Word Perfect, and MS-Office Suite

Watterson College 01/1992 - 12/1992

Adjunct Computer Science Instructor Louisville, KY

Classes taught included Computer Literacy, Microsoft Office, Dbase, COBOL Programming, and Computer

Terminology and Theory

Clean Air Co., Inc. (no longer in business) 01/1991 - 12/1991

Office Manager Louisville, KY

Responsibilities included, scheduling, employee and route supervision, A/R, A/P, payroll, taxes, and debt collection. Other duties included HR interviewing as well as onboarding new employees. Making in-person sales calls and collection attempts, picking up materials from vendors, as well as assisting in manufacturing with large orders.

National Insurance Services 01/1989 - 12/1991

Customer Service Representative/Rate Renewal Team Leader Brandon, FL

Responsibilities included: providing customer service to clients, reviewing claims payment/denials for clients, and rate renewal and review

Springlock Scaffolding 01/1988 - 12/1989 Systems Implementation Contractor Tampa, FL

Responsibilities included a year long implementation of a mini computer system and phasing out of the main frame system in place at that time, employee supervision, job review and assignments, system maintenance, and employee training

Holiday Inn Ashley Plaza 01/1987 - 12/1988

Human Resource Manager Tampa, FL

Responsibilities included: compliance with federal, state, and local employment laws, compliance with required OSHA standards, information and benefit management for a 350+ employee hotel, maintaining profit/loss statements, payroll, payroll taxes, employee supervision, prospective employee interviews and job offering, counseled employees

Marriott Hotels 01/1986 - 12/1987

Human Resource Specialist/Payroll Clerk Tampa, FL

Responsibilities included: maintaining and entering weekly schedules for 350+ employees, computerized transmittal of payroll data, interview prospective employees, and maintain necessary personnel information

EDUCATION

Master's degree in Adult Education/Distance Learning Bachelor of Business Administration in Business, minor in MIS Bachelor's degree in Business/Education Associate's degree in Applied Science Computer Programming High school diploma or GED in General Studies Trade school in Computer Programming

University of Phoenix Phoenix, AZ • 01/2002 - 12/2003

McKendree University Louisville, KY • 06/1992 - 05/1993

Bellarmine University Louisville, KY • 01/1985 - 12/1986

Watterson College Louisville, KY • 06/1983 - 12/1984

Iroquois High School Louisville, KY • 01/1980 - 12/1983

Detrick Vocational School Louisville, KY • 01/1982 - 12/1983

CERTIFICATIONS

ADA Certified Coordinator

08/2022 – Present

CompTIA A+ Certified Computer Technician

Driver's License

ICC Certified Life Coach

05/2026

SKILLS

10 key typing, Accounting, Accounting and finance experience, Accounting software, Account management, Account reconciliation, Account reconciliation report, Accounts payable, A+ Certified Computer Technician, Achieving sales targets, ADA, Administrative experience, Adolescents, ADP, ADP

Workforce Now, Adult education, Adult learning, Adults, Ad writing, AI, Airtable, Alternative dispute resolution,

Analysis skills, Analytical thinking, Analytics, Anatomy knowledge, Animal welfare, Attention to detail,

Automotive sales, B2B marketing, B2B sales, Basic math, Behavioral health, Benefits strategy management,

Blackboard, Business development, Business management, Calendar management, Call center, Camp,

Canva, Caregiving, Care plans, Case management, Cash handling, Cashiering, CCTV, Certified ADA

Coordinator ( ADAC), Change management, Chicago Manual of Style, Childhood development, Civil rights, Cleaning, Client interaction via phone calls, Client invoicing, Client onboarding, Client relationship development, Client services, Clinic, Coaching, Communication platforms, Community engagement, Community events, Community outreach, Community relations, Compensation and benefits strategy,

Computer literacy, Computer networking, Computer operation, Conflict management, Construction, Content creation, Content editing, Content writing, Contract management, Contracts, Corporate instructional development, Cost control, Crew management, CRM software, CRM system proficiency, Cross- functional collaboration, Cross- functional communication, Cross- functional team management, Curriculum development, Customer inquiry handling, Customer relationship building, Customer

relationship management, Customer support, Data analysis skills, Data analytics, Database management, Databases, Database software proficiency, Data collection, Data management, Data migration, Data mining, Data reporting, Data science, Deal closing, Dealership experience, Decision making, Delegation, Desktop support, Developing new training programs, Document management, Driving, EDI, Editing,

Educational events, E- learning course instructional content development, E- learning ( training delivery method), Email marketing, Employee onboarding, Employee orientation, Employee relations, Employment & labor law, EMT experience, Entrepreneurship, Equal Employment Opportunity ( EEO), Equipment inventory management, Equipment troubleshooting, Event planning, Events management, Excel formulas, Executive administrative support, Expense management, Experience Records management, Experience with children, Experience working with students, Facebook, Facebook Advertising, Facility security systems, Fair Housing regulations, Fair Labor Standards Act ( FLSA), Financial acumen, Financial analysis, Financial data reconciliation, Financial services, Financial software, First aid, FMLA, Fraud prevention and detection, Front desk, Fundraising, GAAP, Google Docs, Google Sheets, Grammar, Guest services, Handling customer inquiries, Healthcare management, Hiring, Home health, Hospice care, Hospitality, HR compliance, HRIS, HTML, HTML5, HubSpot, Human resources, Human resources management, Human resources practices, ICD- 10, ICD- 9, ICD coding, IEP, IIS, Improving operational efficiency, Instructional design, Instructor- led training ( training delivery method), Internal audits, Interpersonal skills, Interviewing, Investor relations, IT,

Janitorial experience, Journalism, Knowledge management, Kronos, Leadership, Learning technology, Live chat, Loan processing, Logistics, Loss prevention, Maintaining patient confidentiality, Managerial strategic planning, Managing customer accounts, Marketing, Mechanical knowledge, Medical administrative support, Medical billing, Medical coding, Medical documentation, Medical office experience, Medical office management, Medical records, Medical scheduling, Medicare, Mentoring, Microsoft 365 proficiency, Microsoft Access, Microsoft Office 365, Microsoft Outlook, Microsoft Powerpoint, Microsoft Publisher,

Microsoft Teams, Mobile applications, Mobile devices, Multitasking, Negotiation, Network management, Non- disclosure agreements ( NDAs), Non- profit experience, Nursing, Online educational platform experience, Online instruction, Online training platform teaching experience, Operating systems, Operations management, Order entry, Organization design, OSHA, Outdoor work, Outside sales, Patient interaction, Payment posting in medical billing systems, Payroll data entry, Payroll processing, Payroll reconciliation, Payroll tax, PeopleSoft, Performance management, Personal assistant experience,

Pharmaceutical and medical sales experience, Phone communication, Phone etiquette, Pivot tables, POS,

Post- merger integration, Practicing benefits administration, Presentation creation, Presentation skills, Process improvement, Process optimization, Productivity software, Product management, Profit and loss analysis, Profit & loss, Profit & Loss statement, Program development, Program management, Project coordination, Project leadership, Project management, Proofreading, Property leasing, Property maintenance, Property management, Public relations, Public speaking, Purchasing, Quality control, QuickBooks Online, QuickBooks Payroll, Real estate administrative experience, Record keeping, Regulatory compliance, Relationship management, Remote technical support, Report writing, Resident' s rights, Restaurant experience, Resume screening, Retail sales, Revenue cycle management, Sage, Sales, Sales experience within tech, Salesforce, Sales management, SAP CRM, School experience, Security, Senior leadership, ServiceNow, Service writing, Serving, SharePoint, Slack, Social media advertising, Social media management, Software implementation, Software troubleshooting, Special education, SQL, Staffing management, Staff supervision, Statistical analysis, Statistical software, Statistics, Stocking, Strategic planning, Strategic planning in education, Succession planning, Surveillance, System administration, Systems & applications support, Talent acquisition, Task prioritization, Tax accounting, Tax experience, Tax preparation software, Teaching math, Team development, Team leadership, Team management, Teamwork, Technical Proficiency, Technical support, Technical writing, Time management, Training,

Training & development, Tutoring, Type approximately 70 wpm, and 10- key by touch, Typing, University of Missouri Program Compliance management, University teaching experience, Upselling, Vendor relationship building, Video communication, Video editing, VLOOKUP function, Volunteer management, Volunteer recruitment, Windows, Word processing, Workday, Work ethic, Working with geriatric patients,

Working with high schoolers, Working with people with disabilities, Writing skills, Zoom

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