Customer-Focused Administrative & Care Specialist
Resume:
Melissa Stanley
Coeburn, VA *****
**********@*****.***
Work Experience
Home Coordinator
Marshalls-Wise, VA
November 2022 to Present
• Creating visually appealing endcaps
• Stock
• Merchandise Markdowns
• Provided exceptional customer service, resolving inquiries and complaints promptly and to the satisfaction of the customer
Customer Service Representative
Care XM (Total Triage & TeleMed)-Utah
October 2022 to November 2022
• Answering service
• Relaying messages to and from patients, hospitals and Dr.offices by phone and computer services Sales Associate and Inventory Specialist
Commercial Parts Pro, Advance Auto Parts-Clintwood, VA October 2021 to October 2022
• Sales Associate and customer service
• Inventory Specialist, taking all Inventory of stock
• Doing planograms
• Ordering parts and stock
• Delivering parts
PCA Personal Care Assistant
Homemakers Inc-Clintwood, VA
November 2020 to October 2021
Bathing, feeding, and taking care of the patients basic daily needs. Cleaning and maintenance of their home. Scheduling the patients Dr appts and their transportation to and from their trips. PCA Personal Care Assistant
In Home Care, Inc-Wise, VA
February 2018 to November 2020
Bathing, feeding and taking overall care of all the basic daily needs of the patient. Cleaning and maintenance of the home. Scheduling the Dr appts of the patient and the transportation to and from all of the patients trips.
Cashier, Cook, and Server
Ridgeview Delimart-Clintwood, VA
June 2016 to December 2017
Cash register, waiting tables, taking orders, cleaning and cooking. PCA Personal Care Assistant
Homemakers-Clintwood, VA
December 2014 to June 2016
Bathing, feeding, and taking overall care of all the basic needs of the elderly patient. Cleaning and maintenance of the home and scheduling all Dr appointments and transportation rides to and from the Dr visits.
Cashier/Customer Service
Kmart-Wise, VA
May 2013 to January 2014
Worked as front cashier, straightened up merchandise and helped at customer service desk. Education
General (High school diploma)
Clintwood High School-Clintwood, VA
August 1998 to June 2001
Citizens High School
August 2000 to May 2001
High school diploma or GED
Skills
• Medical terminology
• Call center experience
• Windows
• Salesforce
• Planograms
• Employee relations
• Live chat
• Microsoft Word
• Cash handling
• Organizational skills
• Maintaining patient confidentiality
• Product demos
• Basic math
• Presentation skills
• Experience with children
• POS
• Computer operation
• Cash register
• Childhood development
• Grocery store
• Communication skills
• Word processing
• Social media management
• Retail sales
• Operating systems
• Computer skills
• Telemarketing
• Weight handling in the workplace
• Customer support
• Merchandising
• Microsoft Office
• Outbound sales
• Inventory control
• Hospitality
• Microsoft Excel
• Marketing
• Typing
Certifications and Licenses
Driver's License
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