Restaurant Professional with Leadership Experience

Laura Hendley

Savannah, GA ***** +1-912-***-**** ***********@*****.***

Professional Summary

Authorized to work in the US for any employer

Work Experience

Server

Two cracked eggs Savannah, GA

February 2025 to November 2025

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner

• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables

• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service

• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables

• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc

• Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service

• Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations

Assistant Manager

Domino's Savannah, GA

January 2022 to January 2025

• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc

• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency

• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items

• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance Private Event Server

Magnolia catering Savannah, GA

September 2019 to January 2024

Server guests food and drinks. Clear plates, plate food ( if plated event) Assistant Manager

Parkers kitchen Savannah, GA

September 2022 to September 2023

• Training employees, including CSRs and assistant managers

• Running the cash register

• Loading/unloading safe

• Loading and unloading money out of self-checkout

• Scanning in the truck

• Putting the truck away

• Stocking the cold case

• Cleaning store

• Handling upset customers

• Handling refunds and exchanges

Server

Two Cracked Eggs Cafe Savannah, GA

September 2021 to December 2022

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner

• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections

• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service

• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc

• Contributed ideas for improving overall efficiency in the restaurant operations such as streamlining order-taking process or optimizing table turnover time

Banquet Server

Our Town Hospitality- The Desoto Hotel Savannah, GA January 2020 to January 2022

Took care of customers, also served on events. Ran food, set up buffet table. Server

Waffle House Richmond Hill, GA

February 2021 to September 2021

Waiting on customers, Serve food and drinks, wash dishes, seat customers. Server

Dennys (RREMC) Richmond Hill, GA

February 2020 to February 2021

Serve food and beverages, roll silverware, stock front of building. Administrative Assistant

OnBrand24 Savannah, GA

January 2019 to January 2020

Answer phone, give great customer service, deal with upset/angry customers, scheduling, handling Microsoft word, working with computers

Server

Carey Hilliard's Savannah, GA

January 2018 to February 2019

I take peoples food orders, fix drinks, work a register, socialize with numerous people on a daily basis. Sales Representative

Old Savannah Tours Savannah, GA

March 2018 to January 2019

Give great customer service, sell trolley tickets for tours, tell customers where to park there cars, work cash register, give information about savannah

Insider

Marcos's Pizza Savannah, GA

November 2017 to March 2018

I made pizzas, answered the phone, took orders on the cash register, and also prep work Education

Savannah Technical College Savannah, GA, US

January 2019 to September 2019

Skills

Appointment scheduling Hotel experience Inside sales Wireless sales Childcare Quick service & fast food restaurant Email customer support English Payment processing Customer relationship management Windows Customer inquiry handling Managing customer accounts POS systems Microsoft Word Café OpenTable Debits & credits Heavy lifting Customer training Handling customer inquiries Basic math Car Wash Kitchen Experience Cash Handling (2 years) Conflict management Busser Cash management Customer service manager experience Client communication Shift management Customer communication Regulatory compliance Billing issue inquiries Property management tools Bar Cash handling Store management Leadership Front desk Customer support - Customer support experience (6–10 years) Customer service Host/ Hostess Microsoft Outlook Communication skills (2 years) Communication skills Call Center Casual dining experience Microsoft Office Phone etiquette Guest relations Sanitation Microsoft Excel Quality control Wine knowledge Door-to-door iOS Banquet Experience People Person, quick learner, customer service Organizational skills Bar trash disposal Time management Outbound sales Cooking Guest Services Knife skills Scripting Hospitality Inventory management Client services POS Food Preparation Upselling Text messaging Microsoft Teams Order fulfillment Phone customer support Fast casual experience Pizza experience Kitchen organization Basic knife skills Food server experience Stocking Food production Dishwashing Solution development Call center agent experience Community engagement Product demos Live chat Microsoft Powerpoint Providing product information Individual consumer customer service Negotiation Maintaining an organized workspace Logistics sales Merchandising Retail math Improving customer support response time - Customer support response time improved (More than 30%) Expediting Bar glassware washing Supervising experience Crew management Team management Customer issue escalation Food industry Food handling Patient observation In-person customer service Plating Mopping Food safety Food safety management Experience with children Continuous improvement Computer skills Culinary experience Multi-line phone systems Disinfection procedures Inventory control Outdoor work Barista experience Management Patient monitoring Coffee experience Typing Customer Care Restaurant Server Sauteing Cash register Patience Outside sales Greeting customers Linux Restaurant experience Food service Data entry Restaurant management Serving Experience Guest services Cleaning Experience Delivery driver experience Serving Sales management Bar cleaning Driving Spirits experience Cocktail experience Sales Processing cash transactions Managing teams in a customer support role - Largest customer support team managed (11-15 team members) Climbing

Certifications and Licenses

Food Handler Certification

ServSafe

Driver's License

TIPS

October 2021 to October 2024

Responsible serving of alcohol

Non-CDL Class C

Additional Information

Authorized to work in the US for any employer

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