Dynamic Customer Service Advisor with CRM Expertise
Resume:
Sherwood Polynice
Dallas, GA ***** 845-***-**** ****************@*****.***
PROFESSIONAL
SUMMARY
Dynamic Customer Service Advisor with proven expertise at Volvo Cars in enhancing service delivery and resolving complex issues. Skilled in CRM software and adept at building strong client relationships, I consistently improve customer satisfaction through effective communication and collaboration. Recognized for maintaining high accuracy in payment processing while thriving in high-pressure environments.
SKILLS Customer relationship
management
• • Issue resolution
• Service delivery enhancement • Complaint handling
• Team collaboration • High-pressure communication
• Product knowledge development • Client relationship building
• Payment accuracy maintenance • Call center experience
• Call center operations
WORK HISTORY CUSTOMER SERVICE ADVISOR 05/2024 to 01/2026 Volvo Cars Chamblee, GA
Assisted customers with inquiries, providing accurate information and resolving issues promptly.
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Utilized CRM software to track customer interactions and enhance service delivery efficiency.
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Collaborated with team members to develop solutions for improving customer satisfaction scores.
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Handled escalated complaints, ensuring timely resolution while maintaining positive customer relationships.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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CUSTOMER SALES REPRESENTATIVE 09/2018 to 05/2024
FedEx:Ground Ellenwood, GA
Assisted customers with order inquiries and shipment tracking to ensure satisfaction.
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Processed customer transactions efficiently, maintaining accuracy in payment handling and documentation.
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Adapted to new sales software, improving personal productivity and customer interaction efficiency.
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S P
Collaborated with team members to resolve customer issues promptly, enhancing overall service quality.
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Maintained up-to-date knowledge of promotions and services to communicate effectively with clients.
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Built strong relationships with clients through attentive service, leading to repeat business and referrals.
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• Assisted call-in customers with questions and orders. CUSTOMER SERVICE REPRESENTATIVE 06/2016 to 09/2018 Nassau Vision Group Northvale, NJ
Responded promptly to customer inquiries, ensuring satisfaction and retention.
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Assisted customers in selecting appropriate eyewear based on individual needs.
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Managed order processing through point-of-sale system for accurate transactions.
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Collaborated with team members to resolve complex customer issues efficiently.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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EDUCATION High School Diploma
Ramapo High School, Spring Valley, NY
Associate of Science Cyber Security 05/2016
Rockland Community College, Suffern, NY
LANGUAGES French
Professional Working
Haitian Creole
Native or Bilingual
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