Customer Service & Guest Relations Professional

AMIRA M. BENITOE

Silver Spring, MD **************@*****.*** 202-***-****

PROFESSIONAL SUMMARY

Friendly and reliable customer service professional with hands-on experience in fast-paced restaurant environments. Skilled in handling customer needs, processing orders and payments, and maintaining a clean, organized, and welcoming space. Known for strong communication, teamwork, and the ability to stay efficient under pressure while delivering a positive guest experience.

CORE SKILLS

● Customer Service & Guest Relations

● Fast-Paced Environment Experience

● Teamwork & Communication

● Problem Solving & Conflict Resolution

● Cleaning, Organization & Store Maintenance

PROFESSIONAL EXPERIENCE

CHIPOTLE MEXICAN GRILL, Crew Member Silver Spring, MD April 2024- May 2025

● Delivered fast, friendly service in a high-traffic environment

● Responded to customer questions and resolved issues professionally

● Maintained clean and organized front-of-house area

● Processed transactions accurately and efficiently PLAYA BOWLS, Team Member Silver Spring, MD June 2021-August 2021

● Greeted guests and created a welcoming environment

● Assisted with order coordination and timely service

● Managed register operations and ensured accuracy

● Supported team to maintain smooth daily operations

ADDITIONAL EXPERIENCE

Entrepreneur, Dog Walking Self-Employed Present

● Managed bookings, scheduling, and client communication

● Delivered personalized customer service experiences

● Built and maintained a loyal client base

● Handled payments and daily business operations

VOLUNTEER EXPERIENCE

Community Volunteer

Blair HS Summer Program 2021-2022

● Supported community events and guest coordination

● Assisted with setup, organization, and attendee support

EDUCATION

High School Diploma January 2025

Montgomery Blair High School, Silver Spring MD

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