Multilingual Customer Service & Dispatch Professional
Resume:
Amanda Cisneros
San Marcos, TX *****
************@*****.***
Professional Summary
More than 20 years of excellent customer service and interpersonal skills. Willing to learn new skills and trades and excel at them. I am bilingual; I can read, write and speak fluently in Spanish. I am a self-starter; I work well alone and even better as a team. I am very motivated with a positive, outgoing personality and attitude.
Willing to relocate to: New Braunfels, TX - Kyle, TX - San Marcos, TX Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
RoadSafe Traffic Systems-Buda, TX
January 2026 to Present
Customer Communication: Acts as the primary point of contact for inquiries and services via phone, email, or in-person.
Order & Project Management: Processes sales, and make sure all are done smoothly and in a timely manner
Technical Knowledge: Familiarity with traffic safety procedures, and hardware used for traffic safety control.
Administrative Support: Handles billing, data entry, and documentation related to customer accounts. Soft Skills: Requires strong communication, problem-solving, and teamwork to ensure high customer satisfaction.
Dispatch Coordinator
Walmart Distribution Center Transportation 6816-New Braunfels, TX December 2021 to Present
• Excellent communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel
• Knowledge of computers for scheduling and other dispatching duties
• The ability to multitask with different, and sometimes conflicting, events happening at the same time
• The ability to work well under stress and remain calm and calm other people during rapidly changing circumstances
• The ability to relay information in a fast-paced environment Health Screener
Ascension Seton Hays Hospital-Kyle, TX
August 2021 to December 2021
• Conduct health screenings, including measuring vital signs and performing diagnostic tests.
• Collect and accurately record patient information.
• Analyze screening results to identify potential health issues. Receiving Associate
Walmart Distribution Center 6016-New Braunfels, TX December 2020 to February 2021
•Receive and Inspect Shipments: Unload incoming shipments, verify the contents against purchase orders, and inspect for damages or discrepancies.
•Record Keeping: Maintain accurate records of received items, including quantities, types, and conditions, using inventory management systems.
• Organize Inventory: warehouse received goods in designated areas, ensuring an organized and efficient layout for easy access and retrieval.
•Quality Control: Conduct quality checks on incoming products to ensure they meet company standards and specifications
•Receive and Inspect Shipments: Unload incoming shipments, verify the contents against purchase orders, and inspect for damages or discrepancies.Record Keeping: Maintain accurate records of received items, including quantities, types, and conditions, using inventory management systems.
• Organize Inventory: warehouse received goods in designated areas, ensuring an organized and efficient layout for easy access and retrieval.
Special Needs Assistant for Transportation
SMCISD-San Marcos, TX
August 2019 to November 2020
•Assist the Bus Driver: Support the bus driver in safely transporting students, ensuring that all safety protocols are followed during loading and unloading.
•Monitor Student Behavior: Supervise students to ensure appropriate behavior on the bus, addressing any issues that arise and maintaining a safe environment.
•Provide Support: Assist students with special needs in boarding and alighting the bus, ensuring they are comfortably seated and their needs are met throughout the journey.
•Communication: Act as a point of contact between parents, school staff, and the bus driver, providing updates and addressing concerns as necessary.
•Emergency Preparedness: Attend safety meetings and training sessions to stay updated on emergency procedures, including evacuations and first aid.
•Maintain Cleanliness: Help keep the bus clean and organized, encouraging students to maintain a tidy environment.
Child Nutrition Specialist
Wimberley Independent School District-Wimberley, TX September 2018 to August 2019
•Food Preparation: Assist in the preparation and serving of food items, including fruits, vegetables, cereals, and desserts.
•Sanitation: Maintain food service facilities, equipment, and utensils in a clean and sanitary condition.
•Meal Service: Serve meals on serving lines and set out prepared foods
•Record Keeping: Prepare routine records and forms related to assigned activities, including daily production sheets and meal count sheets.
•Customer Service: Provide courteous and customer service-oriented support to students and school personnel. Running the register and making sure all funds are accounted for at the beginning and end of the shift.
Customer Service Manager
Colormix Graphics and Printing-San Marcos, TX
August 2016 to July 2018
• Responsible for all clients that walk in, call or email the office with all their inquires and orders.
• Provide clients and potential clients, with the best customer service possible.
• Assistance with finding exactly what clients may need or envision for their advertising, printing or graphic design needs.
• Finding out timelines and deadlines, to ensure all products are available to clients when needed and if not possible, offer a comparable option.
• Once the client chooses what they would like and approve of the custom quote; that is provided to them, adding job request to our network and send their information and details to our designers for a proof for approval.
• Once proofs are approved, officially by the client, production, and sending a purchase to our vendors.
• Monitor each order made for production and transit time in order to meet all clients deadlines. Reassurance for each client of the process their orders are in and where it may be in transit.
• Making sure not only to be quick but proficient with answering the phone in a timely matter. Emails are for the most part, established clients that ask for exactly what they need, in that case prepare an order confirmation so that the client visually can see that both the information they request and what is entered into the network are one and the same, in detail.
• My place with this company is to keep all clients satisfied, reassured and have everything that they may need as quickly as possible, in hands and for a price that suits their needs. Child Support Technician
Goodwill Temp Agency for the Office of the Atorney General-San Marcos, TX November 2015 to July 2016
•Responsible for various tasks related to child support enforcement, including gathering, examining, and compiling information to establish and enforce court orders.
•Perform intake responsibilities, interview clients per phone when needed, and resolve compliance issues with court orders.
•Strong communication skills, attention to detail, and a commitment to public service. Assistant Manager/Customer Service/Loan Specialist Noble Finance & Plaza Finance-San Marcos, TX
November 2008 to November 2015
• As assistant manager-responsible for opening the store.
• All deposits and interactions with our bank.
• Receive loan applications both in person and on the phone, running credit process necessary to approve or deny new, or renew existing loan applicants.
• Collection of payments, and renewal, as lead collector.
• Excellent customer service satisfaction and responsible for training new employees. Office Assistant
Harris Road Company-Wimberley, TX
April 2005 to April 2008
•Organizing the office and assisting associates to optimize procedures
•Answering phone calls, emails, and other communications promptly.
•Managing office supplies, including ordering and restocking.
•Creating and updating records to ensure accuracy and validity of information.
•Scheduling meetings and appointments and carrying out clerical duties such as filing and copying Education
High School Diploma
Wimberley High School-Wimberley, TX
August 1999 to May 2003
Upper secondary education
High school diploma or GED
Skills
Google Docs Leadership Compliance audits & assessments HR support Research Microsoft Outlook Marketing Microsoft Word Writing skills Preventive medicine Organizational skills Databases Office management Task prioritization Human resources Teamwork Phone communication Microsoft Office Customer inquiry handling Word processing Time management Written communication Attention to detail Problem-solving Continuous improvement Computer operation Compliance management software
Languages
• Spanish
• English
• Bilingual
Certifications and Licenses
Driver's License
Non-CDL Class C
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