Customer & Patient Support Specialist with 3+ Years Experience

TaNiya Rogers

Augusta, Ga ***** 470-***-**** ***************@*****.***

SUMMARY

Dedicated and results-oriented Customer and Patient Support Specialist with over 3 years of experience providing exceptional customer service across multiple industries, including healthcare, medical, clerical, and industrial services. Adept at addressing complex customer concerns, improving service processes, and fostering strong relationships. Known for maintaining composure in high pressure situations and achieving customer satisfaction targets through effective communication, critical thinking, and problem-solving skills. Committed to delivering high-quality service while contributing to organizational goals and ensuring client retention.

PROFESSIONAL EXPERIENCE

Administrative Assistant – Augusta, GA

Piedmont January 2025 – May 2026

• Manage calendars and complex scheduling arrangements involving multiple parties.

• Assist with developing presentations and meeting materials.

• Efficiently manage, organize, plan, schedule, coordinate, and maintain vital information.

• Purchase items and process invoices while adhering to budgetary constraints.

• Adhere to all safety protocols and maintain a clean and organized work environment.

Evans Imaging – Evans, GA

Medical Scheduler June 2024 – January 2025

• Provided frontline customer support by managing inquiries via phone and email, addressing patients' concerns regarding scheduling, services, and billing.

• Effectively resolved patient complaints by liaising with other departments, ensuring smooth service delivery and timely resolutions.

• Enhanced scheduling efficiency by identifying and implementing improvements in processed workflows, reducing waiting times by 20%.

• Assisted with administrative duties, including filing patient records, generating reports, and updating service databases.

• Facilitated accurate billing by collaborating with the billing department to ensure all charges are aligned with patient services.

Wellstar – Augusta, GA

Medical Scheduler August 2021 – May 2024

• Handled patient inquiries, ensuring excellent communication while confirming insurance details and updating patient records.

• Coordinated with the billing department to ensure accurate billing codes and claim submissions for insurance purposes.

• Managed a high volume of patient check-ins, documentation, and payment processing, contributing to smooth operations and positive patient experiences.

• Supported administrative tasks such as scanning, filing, and updating electronic health records (EHRs), ensuring compliance with regulatory standards.

EDUCATION

Aveda Arts and Sciences – Atlanta, GA

Cosmetologist Certification August 2021

South Gwinnett High School – Snellville, GA

High School Diploma May 2018

KEY ACCOMPLISHMENTS

• Consistently achieved a customer satisfaction rating of 95% or higher in multiple roles by effectively resolving concerns and providing professional service.

• Contributed to a 10% increase in revenue by utilizing skilled sales techniques to cross sell services and upgrades.

• Conducted comprehensive market research through client interviews to identify and address service issues, improving customer retention.

• Collaborated with over 50 affiliate stations across the U.S. and Puerto Rico to ensure reliable, timely delivery of products and services.

• Played a pivotal role in improving service processes that led to a 15% reduction in customer complaints.

SKILLS

• Customer Relationship Management (CRM) Software • Conflict Resolution and Problem-Solving

• Time Management and Multitasking

• Microsoft Office Suite (Word, Excel, PowerPoint) • Communication and Interpersonal Skills

• Data Entry and Reporting

• Medical Billing and Scheduling Systems

• Market Research and Client Outreach

Reference is available upon request

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