Customer Service and Administrative Professional
Resume:
Springdale, MD
Telephone: 240-***-****
Email: *************@*****.***
Candace N. Brown
Education
Norfolk State
University Norfolk, VA
Bachelor of Arts in Public Administration December 2003.
Graduated Magna Cum Laude.
Cumulative G.P.A: 3.5/4.0
Related Experience
02/19-12/22 General Assembly. Washington, DC
Washington, DC
Admissions Coordinator
Interact with perspective students over the phone and transfer them to the Course Advisor for enrollment.
Responsible for record keeping of the perspective students.
Send out emails to perspective students about specific information on various courses.
Provide excellent customer service while promoting and representing the General Assembly brand.
06/18-01/19 MarketSource
Washington, DC
Target Tech Team Member
Provided excellent customer service.
Troubleshooted various mobile devices.
Assisted with activating various mobile devices.
Assisted with selling and up selling of mobile devices and accessories.
Assisted as cashier.
11/05-8/08 Bank of America Norfolk, VA
Account Manager
Norfolk, Va
Succeeded in bringing credit card accounts out of past due status by placing them on payment plans.
Experience in communicating with customers over
the phone.
Provided excellent customer service.
Responsible for being one of the managers on call when the supervisor was not present to handle escalated calls.
Coached peers for better performance to provide excellent customer services as well as helping to bring accounts out of past due status more effectively.
Computer Skills Microsoft Office Word, Excel, Outlook and Google Suite.
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