Production staff, warehouse staff, cleaning staff

H A K A N D E M I R

TEAM OPERATIONS STRATEGIST PRODUCTION & SERVICES EXPIDITOR CONSULTATIVE SALES SPECIALIST C O N T A C T I N FO

**** **** ****, **** ***, Madison, WI 53711 608-***-**** **************@*****.*** Bilingual in Turkish/English with proven professional track record as a high-performance team lead, and dedication to company-wide, and team goals with 20+ years in electronic sales in Europe. Regionally recognized for top sales in Istanbul, Turkey and promoted to a global brand-certified sales representative with transferrable skills across international markets. Over the last year, built upon professional skillsets with intermediate ESL (English as Second Language) course at Madison College with and expected bilingual proficiency certificate. Ongoing professional mentorship at The Literacy Network as well as current full-time availability for work. SKILL SETS

Customer Service Recovery & Conflict Resolution

Cash Handling & Point of Sale (POS) Systems

Team Training, Skill Development & Mentorship

Inventory Control & Stocking

Bilingual: Turkish (Native), English (Intermediate)

Electronic Product Lines (Cannon, Samsung)

Product Demonstration & Upselling

Food Service & Kitchen Operations

Microsoft Office & Basic CRM Software

Safety & Sanitation Protocols

PROFESSIONAL EXPERIENCE

BILINGUAL PROFICIANCY CERTIFICATE Madison College Madison, WI September 2025 – Present

English as a Second Language (ESL) instructor-led curriculum, language club, and group conversation workshop. Currently enrolled in Level 2 (Intermediate) course through September 2026. Schedule flexible semester to semester. ENGLISH AS A SECOND LANGUGAGE (ESL) The Literacy Network Madison, WI January 2026—Present

Professional development and individualized tutor sessions tailored to career goals, group learning classes two evenings per week (session times are flexible by semester) and conversation practice.

ASSISTANT MANAGER / LEAD SERVER

Elite Hotel & Beybaba Restaurant Istanbul, Turkey April 2022 – January 2025

Trained, scheduled 15-person staff across kitchen, service, and event spaces for day and night shifts.

Led setup and execution for weddings, corporate events, and sports tournaments up to 300 guests.

Assigned tasks based on management briefings and ensured health/safety standards were met.

Served international guests from USA, Canada, Europe, Asia, and Africa to develop strong communication and customer service excellence even with language barriers between staff and guests.

REGIONAL SALES REPRESENTATIVE

Samsung Group Istanbul, Turkey June 2012 – March 2022

Managed and trained sales team at MediaMarkt stores across Istanbul to improve product knowledge.

Achieved #1 regional sales ranking through quarterly corporate training and live product demos.

Built long-term client relationships by providing tailored electronics solutions within budget.

Conducted live training sessions for staff and customers on TV and camera technology. SALES SPECIALIST

Teknosa Inc. Istanbul Turkey August 2012—June 2015

Promoted and sold a wide range of electronic products, focusing on Cannon camera technology.

Provided excellent customer service, assisting clients with product selection and troubleshooting.

Collaborated with the marketing team to develop promotional materials and incentives.

Tracked sales performance and prepared reports for management. Recruited by Samsung Group and promoted to regional brand representative. FABRICATION TECHNICIAN

Full Glass Istanbul, Turkey March 2008—June 2012

Assisted production line work in manufacturing car windows and windshields for Renault and other Fiat vehicles

Mastered high-temperature baking, doming, and laser engraving techniques working on car window frames.

Identified mechanical error where a faulty machine left barely visible imperfections in the glass early in the process.

Expanded recycling program for damaged product and trained new hires as a quality control specialist on the production line. LICENCES AND CERTIFICATIONS

US DRIVER’S LICENSE (Regular) State of Wisconsin Issued March 2026 BRAND-CERTIFIED SALES REPRESENTATIVE Samsung Group, Inc. Istanbul, Turkey 2012-2022 HIGH SCHOOL DIPLOMA Kartal Imam Hatip Lisesi (International) Istanbul, Turkey Graduated 2005

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