Office Administrative Specialist with 17 Years Experience
Resume:
HAZEL CAVALES
************@*****.***
**** ******** ********, ******* *** 2M3
SUMMARY OF QUALIFICATIONS
Responsible and highly organized professional with 17 years’ experience in the administrative industry, carrying out various roles as administrative assistant, resource management coordinator, and training coordinator, and looking for career growth in a dynamic organization in the lower mainland in order to contribute to the continued success of Canada’s administrative sector. WORK EXPERIENCES
Administrative Assistant - Contractor
Seaspan Corporation – Wellness and Ability Management (Under Agilus Work Solutions) 50 Pemberton Avenue, North Vancouver, BC Canada V7P 2R1 March 4, 2025 - Present
• Handles and triages client communication (emails)
• Maintains records (digital and paper)
• Assists data entry for Ability Management Specialists
• Provides information for health programs to clients
• Ensures confidentiality and a welcoming environment for clients and staff Program Assistant
Ministry of Environment – Land Remediation
#200 – 10470 152nd Street, Surrey, BC, Canada V3R 0Y3 February 27, 2024 – February 28, 2025
• Digitization: Prepares records for scanning and quality control; metadata and indexing
• Land Remediation: Performs sampling, prepares risk assessments and signs off on Certificates of Compliance
• Certification: Obtains an Approval in Principle or a Certificate of Compliance via the SRS Web App to confirm the site is safe for its intended use Administrative Assistant
Ministry of Citizen’s Services – BC Registries
4000 Seymour Place, Victoria, BC, Canada V8X 4S8 August 29, 2022 – February 22, 2024
• Types with precision all letters, reports, and business documents, processing an average of 150 certificates per day
• Efficiently responds to clients’ general inquiries, boosting citizens’ intended purchase of documents by 45% against goal
• Adheres to a needs-based, client-centric approach in carrying out administrative functions Customer Service Representative
Lowe’s Home Improvement & Hardware Store
Victoria, BC, Canada September 2021 – June 17, 2022
• Provided positive customer experience with fair, friendly, and courteous service, thereby increasing consistently customer satisfaction survey
• Patiently assisted clients with complaints and inquiries, whether in person or over the phone, registering an impressive rate of zero backlogs on customer complaints
• Handled customers’ returns effectively, reducing returned purchase by 15% Learning Resources Management and Development System Coordinator Pit-os National High School
Cebu City, Philippines July 2018 – March 2021
• Prepared accurate and updated LRMDS reports and administered inventories of text- based and non-text-based learning resources in all grade levels and subject areas within the school and/or district levels
• Spearheaded the proper utilization and maintenance of school libraries and learning resource centers, accomplishing a zero rate of reported incorrect usage
• Provided technical assistance to teachers in the development, production, and storage of learning resources, thereby reducing assistance request tickets by 40% Staff Training and Language Training Coordinator
Click 1n1 Study Corporation
Cebu City, Philippines February 2009 – June 01, 2018
• Identified and assessed training needs of the company by developing, organizing, conducting, and evaluating training programs, thereby maintaining the effectivity rate of language teachers through a steady increase of students enrolled year in year out
• Spearheaded calibrations of staff and trained newly hired employees ready for deployment while increasing the number of language teachers who transitioned from probationary status to regular employees by 25%
• Functioned as the de facto Administrative Assistant to the CEO and officer-in-charge in the absence of the CEO
EDUCATIONAL BACKGROUND
Master of Arts in Intercultural and International Communication Royal Roads University
Victoria, British Columbia, Canada
September 2020 – March 2022
Bachelor of Arts in Psychology
University of the Visayas
Cebu City, Philippines
June 2009 – March 2013
Contact this candidate