IT Support Specialist with Real-World Tech & Customer Focus

JOEL PFYFFER

Mooresville, NC

704-***-**** • **********@*****.***

CompTIA A+ Certified CompTIA Server+ Certified

PROFESSIONAL SUMMARY

Technology-focused professional with extensive experience supporting hardware, software, networking, POS systems, and business technology environments. Recently earned CompTIA A+ and Server+ certifications while expanding hands-on skills through home lab projects involving Windows, Linux, virtualization, storage, and networking technologies. Known for strong troubleshooting abilities, customer service, and a lifelong passion for technology. TECHNICAL SKILLS

Operating Systems: Windows 10/11, Windows Server, Linux Infrastructure: Docker, Hyper-V, Virtual Machines, NAS Administration Platforms: Synology DSM, Proxmox, TrueNAS, Unraid, ZimaOS Networking: TCP/IP, DNS, DHCP, VLANs, VoIP, Wireless Networking Hardware: POS Systems, Payment Processing Hardware, Receipt Printers, Commercial Networking Equipment

Support: Hardware Deployment, Troubleshooting, End User Training, Documentation TECHNICAL PROJECTS & LAB EXPERIENCE

Home Lab Infrastructure & Systems Administration

• Operate a multi-platform home lab simulating enterprise infrastructure across Windows Server, Linux, virtualization, networking, storage, and containerized services.

• Deploy and maintain Docker-based applications and virtual machines for testing, validation, and troubleshooting.

• Configure networking services including DNS, DHCP, VLAN segmentation, firewall policies, and secure remote access solutions.

• Maintain NAS platforms including Synology, TrueNAS, Unraid, and Proxmox environments.

• Evaluate emerging technologies and software platforms to expand technical knowledge and practical skills.

• Develop technical documentation and deployment procedures to support repeatable system implementation.

PROFESSIONAL EXPERIENCE

Owner & Technology Lead

Prosciutto’s Pizzeria & Pub 1999 – 2026

Founded and operated a successful hospitality business while serving as the primary technology administrator for all business systems and infrastructure.

• Managed POS, networking, VoIP, payment processing, and business technology infrastructure for a multi-year hospitality operation.

• Designed and supported a custom POS platform used in daily production for approximately six years.

• Installed, maintained, and troubleshot hardware, software, and network systems.

• Led technology purchasing, vendor management, documentation, and employee training initiatives.

EARLIER TECHNOLOGY EXPERIENCE

Additional technology leadership, systems administration, hardware deployment, and software support roles prior to business ownership, including positions in IT management, technical support, and enterprise software development.

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