Remote sales and service agent

Scott Hagen

** ********* **., **. *****, MO 314-***-**** *********@*****.***

Sales Sales Management Operations Management Service Management P&L Responsibility

Direct-to-Consumer B to B Retail DSD National Accounts Call Center Telemarketing

Summary

Extensive and diverse range of experience in the home and commercial service, consumer packaged goods, insurance and retail industries. Devoted to supporting winning cultures, results-oriented behaviors and ongoing improvement strategies. Experienced enough to be a confident decision maker while eager enough to never stop learning.

Experience

2021-Present: Spring Venture Group

Medicare Advisor/Sales Agent – SmartMatch Insurance Agency (Remote Agent)

●Promoted to Individual and Family Plan advisor. Consult clients on Federal and State-Based ACA plans, Short Term Medical and complementary coverages

●Consultive sales of Medicare Advantage, Supplement, Prescription Drug Plans to senior beneficiaries.

●Enroll clients in ancillary dental, vision, hearing, accident and indemnity benefit plans

●Work remotely. Adherence to OCC standards, CMS compliance and quota achievement

●Appointed and licensed in over 40 states with multiple carriers for both Medicare and non-Medicare

●Health and Life licensing is current with AHIP and carrier certifications completed through September 2026.

2006-2021: Terminix International LLC: Sales, Sales and Operations Management

Served in multiple capacities in multiple locations ranging from $1.0M to $11.5M operations. Active commercial applicator license, categories 7A, 7B.

2011-2021: Sales Manager for Bi-State St. Louis Branch

●Drive annual sales growth in multiple service-line categories. Typical annual sales revenue in the range of $2.5M - $3.0M

●Recruit, coach and develop sales staff of 8-10 persons

oDaily accountability

oPerformance management

oLead management

●Develop sales training and sales collateral for innovation services beyond routine pest protocols

oSupplemental electronic brochures

oCustom job summary and leave-behind kits

●Direct sales prospecting efforts

oOrient team against controllable variables to fill gaps vs. marketing lead yield

2008-2011: Branch Operations Manager – Quincy, IL

●P&L responsibility

●Manage branch administrative assistant, route pest and termite service technicians

●Manage fleet, facility and equipment

2006-2008: Sales and Sales Manager – Fenton, MO

●Hired as outside sales professional with expressed evolution into Branch Sales Manager

●Performance-based promotion to sales manager

Previous Experience

Kraft Foods and Nestle Foods – Consumer Packaged Goods

Began as retail sales representative and received promotions to increasing areas of responsibility as follows:

●Key account management

●Territory sales management, 5-7 direct reports

●Trade marketing manager. Responsible for $12M in retail promotion funds for various product lines

●Retail Operations Manager – 5 direct-reporting managers and an extended team of 45 retail sales representatives

●Regional Business Manager

oFive key accounts

o32 product categories and sub-categories

oSeven direct reports

o28 indirect reports

●Regional Manager of Service Broker network and DSD service partners

●National Account Manager – WalMart

Safeway/Albertsons Grocery Stores

Worked in various positions while in high school and college. Clerk, stocking crew, front desk, assistant manager.

Education: BBA, Marketing, Sam Houston State University

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