IT Professional: Networking, Support, QA, and Operations
Resume:
AMIT JOSHI
Sparks, Nevada **436
*******@*****.***
https://www.linkedin.com/in/amit-joshi-115707a5/
SUMMARY
A dedicated and talented IT professional with a demonstrated track record of achievement in networking. WAN/LAN, computer operations, document writing, installations, quality assurance, technical support, software management, platform testing, and troubleshooting. Utilizes extensive experience and outstanding communication skills to coordinate between management and customers to keep technology plans on track. A performance-driven and positive producer that provides excellent leadership and support to drive operational success.
EXPERIENCE
IGT, Reno, Nevada
Test tech III, 2021 to 2022
Tests equipment to determine cause of failure.
Uses schematics and/or technical manuals in the repair/maintenance of terminal boards, etc
Apply electrical theory and related knowledge to test, repair and maintain slot machines and related gaming equipment.
Ability to diagnose and repair slot machines.
Repair and calibration of broken and high reject validators, ticket printers and card readers at the gaming device level on a daily basis as identified by daily validator reports and exceptions code reports.
The repair and/or RMA to the vendor of broken card readers and the testing and repair of validator units, ticket printers and card readers at the bench level.
Maintain the shelf validator stock, the shelf ticket printer stock and the shelf card reader stock in the slot shop at the predetermined levels.
Daily preventative maintenance on the floor of a predetermined number of validators units, ticket printers and card readers as specified by the slot supervisor.
IGT, Reno, Nevada
Field Support Engineer II, 2017 to 2020
Conducted technical analyses and database conversions to solve difficult problems related to Gaming Software systems and networks in the field.
Reviewed, resolved, updated, and escalated field issues reported via JIRA system.
Managed local market support with onsite labor and troubleshooting for external and internal customers as needed.
Loaded and tested Electronic Gaming Machine (EGM), System, and Peripheral software to debug and analyze field issues.
Provided feedback to training department for the purposes of revising and improving training guides based on feedback obtained in the field as well as communication with field service technicians.
Attended laboratory Studio reviews of upcoming Premium and Core theme releases, providing feedback and recommendations as needed.
Delivered all required information and documentation to field offices in advance of initial installations.
Served as subject matter expert for root cause analyses to support Engineering in the creation of customer and internal notification system.
Authored, released, and maintained hardware and software overviews, conversion guides, parts guides, and troubleshooting guides. Developed procedures for all EGM cabinets.
Created a company-wide Recommended Spare Parts Product List for field technician use.
Received and responded to technical support emails, phone calls, and walk-ins from domestic and international customer base.
Service Tech II, 2003-2016
Troubleshot, repaired, and tested all IGT gaming platforms.
Installed, removed, and converted all IGT games.
Performed quality check on both hardware and software in games using PAR, PSR, and SAP.
Reported hardware and software defects to Engineering Department.
Maintained positive image of IGT with co-workers and customers.
Adapted to various jurisdictions and interfaced with compliance officers.
Ordered and researched parts using SAP software.
FORUM COMMUNICATIONS, Sparks, Nevada
Radio Frequency Technician, 1999-2001
Calibrated, repaired, tested, and tuned RF filters using 30Khz to 6Ghz S-parameter spectrum network analyzer.
Tested Motorola products such as Duplexer Dual coupler 1.9Ghz, 1.8Ghz, 850Mhz, A04 2 to 1 850Mhz to ensure frequency and range specifications.
Performed quality control by running FDC (visual basic) test and maintaining products within specification.
ADDITIONAL EXPERIENCE
APPLIED MATERIALS, INC., Santa Clara, California, Engineering Test Technician, 1997-1998. Troubleshot, repaired, calibrated, and tested complex semiconductor tools consisting of radio frequency, microwave, vacuum, and pneumatic technologies. Utilized schematics, drawings, and diagrams to troubleshoot hardware. Implemented engineering change orders and provided continuous quality improvement to product and process.
EDUCATION
UNIVERSITY OF PHOENIX, Reno, Nevada, B.S., Information Technology, 2010
DEVRY INSTITUTE OF TECHNOLOGY, Phoenix, Arizona, Associate of Science, 1997
TECHNOLOGY
Microsoft Office Suite applications, SAP, Matrix, Jira, DOS, Network LAN, A+, and Windows 10.
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