Customer Relations & Estimating Specialist
Resume:
Jeanette M. Green
Dayton, TX *****
************@*****.***
SKILLS:
Maintained operational programs. Highly trained with years of experience in CRM representation, estimating orders with years of ethical conduct. Remote and on-site representation with excellent customer interaction in all business environments. Expanded client retention throughout my career, with high rate of customer satisfaction & referrals.
Accurate information gathering from customers for order and estimate placement.
Team worker (Do more than required). Respected, listened to and encourage team members.
Problem Solving- Analyze the problem, generate positive alternative solutions. Follow-through and implementation.
Critical Thinking- Accurate & consistent work. Detail orientated. Careful research for estimates and orders. Always mindful company’s bottom line. Contact with outside vendors for repeat and new orders. Accurate pricing and data collection.
Employee Training- Shop, floor and various departments including sales staff. PROGRAMS:
Payjunction
Printsmith-Vision
ShopVox
ASI
Sage
Quickbooks Pro
Microsoft Office Suite
EMPLOYMENT GOALS: Customer relationship management with accounting duties. Possible remote position, home office established with internet capabilities. EMPLOYMENT: Kona Printing 119 YMCA Drive, Baytown, Texas 77521 January 26, 2012 - May15, 2023
Job Title: CRM/Estimating, Customer interaction/ information & representation. Receptionist & Accounting duties.
Daily Responsibilities:
Open & close business accounting software & printing software financials. Accepting payments, handling currency, daily closeout register, cash, checks & credit cards. Create customer orders, estimates
& invoices. Record invoice deposits. Print company financial reports. Management of information flow between all departments. Contact customers with follow up of orders. Call for payment information for orders. Call for customer order pick up.
Receptionist duties- Answering incoming calls, call management & CRM information. Handle customer complaints, created positive resolutions. Accept payments by phone/email. Accounting duties- Receiving & posting checks, credit card and receive cash payments. Create invoices/ post invoices with payments to customer accounts. Print financial reports. Kwik Kopy Printing 322 E. Texas Avenue, Baytown, TX 77520 April 6, 1992 - January 24, 2012
Job Title: CRM/Estimating, front counter sales. Accurate customer interaction & information. Inside receptionist when needed.
Daily Responsibilities:
CRM, setting appointments with current, and prospective clients. Expand customer base. Create customer estimates & orders. Follow-up with multiple client orders. Create invoices. Post invoices & deposits. Manage information between all departments. Accept payments, handling currency, closeout register, including cash, checks & credit cards. Call for payment information for invoices. Receptionist Duties- Answering incoming calls. Internal call management & CRM information. Handle customer complaints & created positive resolutions. Accept payments by phone. Accounting duties- Receiving checks, credit card and cash payments. Close register. Professional References:
Tom Kelchner, ED.D., CEO
Empowered Network, Inc.
C: 832-***-**** ***@****************.**
Seth Angel
Houston Raceway Park - General Manager
C: 713-***-****
Brian Hawthorne
Sheriff of Chambers County
C: 281-***-****
Becky Houser
Kona Printing & Promotions - Accountant
C: 281-***-**** *****@*********.***
Rosendo Lopez
Vietnam Veterans of America, Chapter 922 - President of Chapter 922 C: 832-***-**** *********@*****.***
Personal References:
Sandra Gibson
Kwik Kopy Printing – Outside Sales Representative (Retired) C: 713-***-****
Lynn Sutphin Crain
Kwik Kopy Printing – Inside Sales/Customer Service Representative (Retired) C: 713-***-**** *********.*********@*****.***
Linda Murphy
Old River - Winfree - City Secretary, President ORW Founders Day C: 832-***-**** *******@***.***
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