Customer Service Specialist with Client-Centric Focus

Janell Yeadon

Customer Service Representative-Receptionist

Lake Butler, FL 32054 +1-352-***-**** ************@*****.*** Professional Summary

Well-qualified Customer Service Representative proficient in handling complex customer service issues and promoting positive experiences. Efficiency driven and organized with team-oriented mentality and dedication to customer service satisfaction, business goals and sales excellence. Work Experience

Customer Service Representative

Capital One-Work at Home Inbound/Outbound Lake Butler, FL August 2025 to March 2026

Answer inbound calls, help customers with fraud reports as well as disputes, took payments, assisted with online account recovery, calculated interest. Helped customer with resources provided to me using multiple systems with duel monitors Customer Service Representative

Duke Energy Lake Mary, FL

February 2022 to February 2023

Inbound calls, process payments, actively listen to customer concerns, show empathy, use resources to find answers, team player, maneuver through several programs to assist customer, maintain positive attitude, exhibits self control and patience

Customer Service and Technical Support

Sitel Lake City, FL

September 2020 to June 2021

Customer Service representative. Solid team player. Outgoing and positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. skilled in coordinating documentation and handling payments

Cosmetologist

Whack A Do Hair Salon Lake City, FL

March 2000 to August 2014

Greeting and consultation with clients, assessment of customized style decisions, ensuring client satisfaction with final outcome

Use of styling techniques with hair such as shampooing, cutting, texturizing, shaping, semi/demi permanents, coloring, balayage, highlighting, blowdrying, curling, rolling sets, "up-dos", braiding, facial waxing, and more

Use of styling tools such as scissors, razors, texturing shears, clippers, edgers, foils, decoupage/cap, blow dryer, curling iron, flat iron Other cosmetology procedures such as following policies and procedures of respective businesses and under the guidelines of the State of Florida Department Rules and Regulations for cleanliness and sanitation

Education

Psychology (Bachelor's)

Saint Leo University Lake City, FL

September 2008 to May 2010

Education (Associate in Arts (AA))

Lake City Community College Lake City, FL

September 2006 to May 2008

Business (Diploma)

Atlantic Beauty School Durham Durham, NC

1977 to 1978

Southern High School Durham, NC

1974

Upper secondary education

Skills

Windows 10 Typing Google Docs Technical Support EXCEL Desktop Support Mobile devices English Computer operation Live chat Software Troubleshooting Salesforce MICROSOFT OFFICE Organizational skills Windows Remote Desktop Customer support CUSTOMER SERVICE Customer service problem-solving EXCELLENT CUSTOMER SERVICE SKILLS Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

• Proficient computer skills: Microsoft Office, Power Point, Excel, Word

• Displays excellent customer service skills in fast paced environments

• Cosmetology License

Extensive experience in substance abuse recovery

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