Powder Operator with Customer Focused Expertise
Resume:
Angela Sherer
Powder Operator
Clover, South Carolina, United States
**************@*****.***
SUMMARY
Extensive experience in customer service using expert verbal, written and communication skills with a friendly customer centric-disposition.. Ability to work independently and collaboratively in a team environment to problem solve outside and within an organization. Excellent data and time management skills. Proficiency in Microsoft Office, including Outlook, Word, and Excel. Basic computer navigation skills and ability to manage multiple internal and external systems. High level of accuracy and attention to detail with the ability to meet deadlines. WORK EXPERIENCE
October 2024-Current
Powder Operator
Cataler North America
Lincolnton, North Carolina, United States
• *Monitors and maintains control of equipment throughout the process.
• *Accurately completes, tests and adjusts specifications while documenting activities.
• *Maintains lot number control of all batches throughout the process.
• *Transfers dispensed materials into and out of oven conveyors.
• *Grinds material into powder utilizing job specific equipment.
• *Measures weight of powder samples accurately.
• *Access Excel data forms and enter results.
August 2024-December 2025
GED
Tri Adult Education
United States
November 2008-August 2024
Processor - Seasonal
JP Morgan
Charlotte, North Carolina, United States
• *Review, process and verify vouchers and checks for payment to the IRS for customers.
• *Verifying and balancing checks and vouchers for the customers.
• *Accepting payments as well as returns for payments from customers August 2022-January 2024
Customer Service Representative
Commercial Works
Charlotte, North Carolina, United States
• *Oversee customer service starting with financial accounts continuing through delivery and set up based upon need and preferences.
• *Responsible for providing quotes and completing necessary documentation.
• *Maintain customer accounts and record account information.
• *Working directly with customers taking orders and set up new accounts
• *Primary providing good customer service to customers resolving delivery issues.
• *Handling incoming customer communication via phone, email, and chats. January 2019-May 2022
TPO Fulfillment Team
Homepoint Financial-Ajilon
Charlotte, North Carolina, United States
• *Intensive work with FHA and IRS transcripts to verify borrower information. Fulfillment and processing of appraisal documentation.
• *Request and follow up for completion of Verbal Verification of Employment.
• *Ensure requests are processed within daily service level agreement of the TPO Fulfillment Team and meet quality standards.
• *Initially focused on Verification of Employment throughout the process of closing a loan. June 2019-January 2022
Universal Item Sorter
Amazon
Charlotte, North Carolina, United States
• *Collecting, Scanning, and Sorting items correctly going to customers.
• *Inbound and Outbound prepping items. Loading, Unloading, and inspecting merchandise products for shipment.
• *Operating standard equipment for loading merchandise into machines February 2017-May 2019
Administrative
Will of God Ministries
United States
• *Answering screen and transferring calls .
• *General clerical duties including copying, faxing, filing, mailing and typing.
• *Retrieving documents from the filing system.
• *Resolving administrative problems and inquiries.
• *Preparing and modifying documents including brochures, calendars, correspondences, emails, flyers, memos, newsletters and programs.
EDUCATION
2024-2025
GED
Tri Adult Education
South Carolina, United States
Tri Adult Education / GED
SKILLS
Documentation Grinding Data Entry Check Processing Customer Support/Service Order Processing Problem Solving Skills Federal Housing Administration (FHA) Service Level Agreement (SLA) Quality Metrics Telephone Skills Administrative Skills Fax Machines Typing Presentation/Verbal Skills Team Player Data Management Time Management Microsoft Office Microsoft Outlook Microsoft Word Detail Oriented Customer Service Evaluation Develop and Maintain Customers Track Customer Issues Resolve Customer Issues Financial Services Loan Closing Newsletter Flyers Brochures Photocopy Microsoft Access Database Microsoft Excel Equipment Maintenance/Repair Loading/Unloading Product Shipments Product Merchandising Communication Skills Writing Skills Computer Skills Organizational Skills Work From Home
CERTIFICATIONS
WIN Level 3
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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