Cybersecurity Professional with 40+ Years Experience

Samantha Stevens

Brandon, MS 601-***-**** **************@*****.*** LinkedIn Cybersecurity Portfolio Cybersecurity Professional with 40+ years experience in the customer service and factory industries, and currently completing Google Cybersecurity Professional Certificate. Experienced in cybersecurity practices, risk identification, Python, Linux, and SQL with expertise in Splunk, WireShark, Tcpdump, and Suricata. Seeking a cybersecurity role with opportunities for continuous learning, organizational impact, and collaboration within a dynamic team. RELEVANT SKILLS & EXPERTISE

Tools/Languages: Linux, Windows, SQL (BigQuery), Splunk, WireShark, Tcpdump, Suricata, Python, ChatGPT Security Practices: Information Security, Network Security, Vulnerability Assessment, Threat Analysis, Log Analysis, Security Frameworks and Controls

Software Platforms: Google Workspace, Slack

Strengths: Problem-Solving, Collaboration, Attention to Detail, Calmness Under Pressure CYBERSECURITY PROJECTS

TryHackMe Rooms: Utilized interactive, gamified virtual environment to enhance practical knowledge and hands-on skills:

● Linux Fundamentals (1, 2, & 3) and Linux Strength Training - Navigated directories and files, adjusted permissions, analyzed logs, explored common utilities

● Intro to Logs and Log Analysis - Identified log types, located logs, employed regular expressions (RegEx), and utilized command line and CyberChef for effective log analysis

● Wireshark Basics and Wireshark 101 - Gained proficiency in packet dissection, navigation, and filtering techniques; analyzed ARP, ICMP, TCP, DNS, HTTP, and HTTPS traffic for network troubleshooting and security analysis

● Windows Fundamentals (1, 2, & 3) and Windows Forensics (1 & 2) - Acquired fundamental understanding of Windows, including file systems, user account control (UAC), control panel, system configuration, security, firewall, registry, and FAT/NTFS file systems; developed skills in accessing hives, utilizing registry explorer, and recovering files

● Splunk Basics, Incident Handling with Splunk, and Splunk (2 & 3) - Developed skills in navigating Splunk; conducting incident handling using Splunk; participated in the Boss of the SOC investigation for security analysis PROFESSIONAL EXPERIENCE

Member Advocate II • Concentrix, City, MS 11/2024 - Present

● Manage sensitive member data and personal identifiable information (PII) with 100% adherence to HIPAA and organizational privacy standards

● Resolve complex service discrepancies by performing deep-dive root cause analysis, ensuring accurate data entry and system integrity across multiple platforms

● Advocate for streamlined user experiences by identifying recurring technical friction points and collaborating with cross-functional teams to implement systemic solutions

● Execute high-level verification protocols to authenticate member identities, preventing unauthorized access and maintaining the security of confidential records

Customer Service Representative • Sitel Group, Virtual 10/2022 - 03/2023

● Managed complex order modifications, cancellations, and billing corrections by verifying customer identities and applying secure procedures, delivering accurate resolutions while protecting sensitive account data

● Guided customers through inquiries on new products and account changes by diagnosing issues, confirming authorization, and following security protocols, improving service quality, and reducing account-related risks CERTIFICATES

Google Cybersecurity Professional Certificate • Merit America, Virtual 03/2025

● Cultivated holistic understanding of cybersecurity’s critical role in organizational security, privacy, and success, including how to systematically identify and mitigate risks, threats, and vulnerabilities

● Gained practical experience with Linux, SQL, Python, and utilized SIEM tools, IDS, and network protocol analyzers for proactive threat management

● Applied knowledge to real-world scenarios, developing skills in proactive threat detection and response through completion of dynamic hands-on projects, including: conducting a simulated security audit, responding to a cyber incident, analyzing vulnerable systems, and completing an incident handler’s journal

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